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Jasper Contractors - 100 Reviews - 2912 S 465 W, Salt Lake City, UT - Construction & Repair Reviews - Phone (801) 606-4006
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Jasper Contractors

2912 S 465 W
Salt Lake City, UT 84115
(801) 606-4006
Incorrect info? Correct your listing

Main categories:

Construction & Repair

Related categories:

Home & Garden


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Jasper Contractors recently replace my roof. They were at my home when the insurance company came to inspect the roof. My insurance company didn't pay for a full roof replacemen...


I will start off that the work was done in a very timely manner. Clean up was OK we have found a few nails here and there. My wife had a problem with the workers leaving their lun...

Extra billing & 'referral' fee 6/28/2013

I had my roof replaced about 10 months ago. It was a cold call on Jasper's behalf. I met with John and he was very helpful. Got the insurance company involved and they approved the replacement. The clean up wasn't the greatest - am still finding nails around the garden & driveway. We were told that if we referred other homeowners, we would receive $100 and Jasper plastered their sign on my lawn for a couple of months. Others in the neighborhood had their roofs repaired but no referral fee from them! So be careful, they use that as a sales pitch and be extra careful to check Jasper's billing, they will send an additional invoice after the initial quote and the insurance company will pay out but they will hike your premiums up and Jasper has your money and off to gouge other unsuspecting clients. Jasper's office staff needs customer service training - they are rude and inefficient! BE CAREFUL WHEN DEALING WITH THIS COMPANY! They aren't listed with the BBB although they have the BBB logo on their home page! more

Damaged my siding, and have not come back to repair it. 11/5/2012

Damaged my siding, and have not come back to repair it. Called salesman 2 times on issue and had their repairman come out and no one has fixed the siding that they damaged like they said they would. more

ABSOLUTELY HORRIBLE EXPERIENCE WITH JASPER!!! Do your research on this company! 10/26/2012

We entered into a contract with Jasper in Jan 2012 to replace our roof from wind damage. Jasper agreed we could give them one check to pay for all of the repair, which we did. We paid in full. Two months later we receive another bill from Jasper stating we still owe them $1,200 more! I called my insurance agent. He said he received a call from Jasper demanding this payment. He denied them so they called us. Our insurance agent told us that he knew this was going to happen because Jasper is "very well known for these practices." My agent told me we should not pay the $1,200 since we already paid in full and Jasper cashed our check (the day we signed it in fact). Jasper left over 500 nails and pieces of aluminum around my yard and never cleaned it up. We had to hire another company to come clean up Jasper's mess. We also got two flat tires! Since then, we have received harassing phone calls from various phone numbers (so I can't block just one number). We even received a threat that was hand written on a Jasper door tag stating they would sue us for non-payment! Yesterday, I got a call from another phone number stating they were going to put a lien on my house! This was the last straw for us. Word to the wise, do some research on Jasper BEFORE you do anything with them. Check out too! RESPONSE FROM Jasper Contractors Utah: Jasper has attempted to contact Mr. Michaels on several occasions to help him understand his balance to no avail. The balance on Mr. Michael's account is completely valid and is simply the remainder of what we had originally quoted (depreciation check). His insurance company had also already supplied him with a check for the entire balance before work even began. In addition, Mr. Michaels failed to notify us about the alleged damage done to his property until over 2 months after the project was completed. He then resorted to hiring another company to take care of it after we had apologized and offered to correct his concerns at our expense. It has been almost a year since Jasper completed his replacement and unfortunately we feel like we have exhausted all resources to get in touch with Mr. Michaels. We hope that he will reopen the lines of communication so that we can resolve this issue ASAP. more

Overall: very satisfied - Todd was a great point of contact. 10/17/2012

I can't rate the quality of the roof as it was just installed a day ago. The only thing I would have wanted to happen differently is to know how long the installers would be onsite working. They ended up being at the house until approximately 6:30 pm. I was trying to work from home so it was a little difficult. If I had known, I could have made other arrangements. If the roof quality comes through, I would change my "average" recommend to an "excellent". RESPONSE FROM Jasper Contractors Utah: Hi Peggy, Thank you for your review. It is the account manager's responsibility to communicate to the homeowner that a typical roof install can take up to 24 hours. We will definitely reiterate this important point to all of our associates. We have no doubt that your new roof will live up to your expections and that you will change your recommendation in the near future. Thank you again for your business and have a great day! Jasper Contractors Customer Satisfaction Team more

Friendly and fast for a great price! 9/23/2012

Jasper Contractors recently replace my roof. They were at my home when the insurance company came to inspect the roof. My insurance company didn't pay for a full roof replacement but Jasper gave me the best value for price in their bid. They were at my home when they said they would be and were done removing the old roof and installing the new one in about 8 hours. more

It was quite good overall with some improvement. 9/18/2012

I do not like the contract. I think I should be able to change my mind until the supplies have been ordered. I also felt unhappy with Jasper checking all my documents from my insurance company. It is too easy for them to make the cost of the roof exactly the amount that the insurance company offered, whereas, if they had not known, the cost may actually be less. Jasper should give a good estimate BEFORE the insurance check comes in. I do appreciate not having any out-of-pocket expenses and the advice Jasper offered in working with my insurance company. more

Very good job 9/18/2012

The installation crew did a very good job. They cleaned up after themselves and you wouldn't have know they were there, except for the new roof. I would like to give extra kudos to your install crew. We have a dog house that sits on our back patio, it has sidding to match our house. One of the members took the time to take some of the extra shingels and reroofed our dog house. Very nice touch. RESPONSE FROM Jasper Contractors Utah: We love hearing about the crew going above and beyond for our customers! Glad that we did not disappoint. more

Well Done but clean up was poor 9/14/2012

The roofing team was here when they were supposed to be and completed the roof on schedule. I have no complaints with anything regarding the quality of the install. My issues are with the clean up. There were minor things, bits and pieces of material left in the flower beds which I expected. However an attached awning on my home that sits below my roof was not cleaned off or even attempted. More importantly there were two area in my grass where combined I picked up over 25 roofing nails. This was a high travel area on the side of my home, not a tucked away dark corner of the yard. Pretty tuff to describe how angry I am about this. I have two small kids and a dog that play in the yard and I'm worried about them finding a nail in the sole of their foot. It's obvious the roofing team didn't sweep my yard with a magnet, trusting the tarps were sufficient protection. I'm not naive I expected to find a few nails but this was ridiculous and is the only issue I've found to date. I would use this company again if I was assured that the clean up would be done correctly. RESPONSE FROM Jasper Contractors Utah: Hi Adam, First of all we would like to thank you for your business and your feedback. The situation you have described is completely unacceptable and we appreciate you bringing it to our attention. We have informed the superintendent of your complaint and will be sending a repair crew out immediately to magnet sweep the entire area and perform the clean up to your satisfaction. Thank you again for your business and please let us know if we can be of further assistance! Stephanie Lammers Jasper Contractors Customer Satisfaction Team more

Okay but not great 9/12/2012

Was given an estimate for all sorts of things and some things were not done as far as I can tell. No one ever asked what I thought. The drain was not repaired There are some other things that I am not sure were done but then its only me looking. I saw things on the insurance estimate i know were not done. more

Great 9/11/2012

Great company! more

They did a great job and would recommend to friends 9/5/2012

Did good job RESPONSE FROM Jasper Contractors Utah: Thanks for the review! If your friends decide to use our services, don't forget to claim your $100 referral bonus! more

One Day to replace a roof. I would not believe it if I had not seen it. 9/5/2012

Emanuel was professional and shared information as soon as he got it. He was always available by phone when I needed him. The team that replaced the roof worked well together and cleaned up afterwords. I am vary impressed and would use Jasper again. RESPONSE FROM Jasper Contractors Utah: Thank you for the review! Please feel free to recommend us to your friends and family :) more

Very impressive. 8/28/2012

I had Jasper Contractors come and put a new roof on my house. The supervisor came over with a group of about 8 other people and started work on the house right away. They all worked very hard, including the supervisor, who worked alongside them. They continued working through the day, without taking a break. There was just a short 30 minute lunch break, and they continued working until the job was done. They spent about 12 hours on the job, which I thought was very impressive. more

Work was handled as promised. 8/21/2012

Professional work and follow-up. more

I really appreciated all the help I received from Jasper from beginning to end. 7/31/2012

I was surprised when Tyler told me my insurance company might be able to help and how he was able to walk me through the process. Then I was impressed at how Jasper was at my house to help answer any questions the insurance company and I had. I was also amazed at how quickly everything was done once we started. The roofers were very nice, helpful and were so thorough at cleaning up after they were finished. Thanks and I have recommended Jasper to several co-workers and friends. more

i spent way to much time keeping my eye on the crew because i didnt trust the comunication between salesman and crew foreman. 7/25/2012

poor cumunication from salesman to crew forman. poor install of snow and ice shield, and a half assed install of new drip edge! more

Excellent - Organizational team worked very well to accomplish the task 7/22/2012

The ability of the Jasper Organization to react on request in a timely manner was exceptional. We had been out of Country when the wind played havoc with our roof. When we returned for a brief period Jasper worked with us to get the job accomplished. Thank you - more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    South Salt Lake