We ordered an L shaped sofa from Jarons. We saw a fabric we liked. It was affordable. We were told by the salesperson that it was "top of the line" for that manufacturer (England Furniture--a division of La-Z Boy).
The sofa arrived this morning with a tear in the fabric and with the hooks necessary to link the two pieces together misaligned. I refused delivery.
I went to Jaron's in Bordentown. I spoke with Gary. I requested either a refund or a store credit. He claimed it wasn't possible because our sofa was a "special order." Then he said he would have to "see" the damage and the defect in order to give me an answer about how they would "fix" it and call me Monday.
So, at the end of the day they are telling me that I must accept a sofa I paid to be "new" the same as if I were buying from the "damaged goods" section and had someone "fix" it. We haven't even SAT on it.
If you have any other option, avoid shopping here. I wish to God I had. The affordability is attractive, especially with a kid in college. But at the end of the day, you really do get what you pay for at Jarons. You won't pay much and you won't get much. In the long run you will lose money. And they will just say, "Things happen." (Gary, the manager, actually said that to me and wanted to know “why” I was upset. I have over 2000 reason$ to be upset.)
So, if you can find another way and another place, do. I will never make this mistake again and am just mortified that I made it this time.