My husband and I had such a horrible experience here. This was supposed to be such a romantic time for us, and Jared's ruined the whole thing. It's a long story, but I will be brief. I wanted a ring that could be certified ""Conflict Free."" Most places will tell you they don't deal with conflict diamonds, but they can't prove it. A sales person's word is worthless to me and I wanted authentication of the sourcing of the diamonds. With that in mind, I decided to buy loose diamonds from PolarBearDiamonds dot com, a Canadian source for diamonds. We planned it all out with Jared's staff. When the diamonds arrived, we would bring them in and their ""artisan"" craftsman would make us our ring. They were new at the time, but they assured us that their craftsman was very capable and we left very excited. It was a process...first they had to make the mold, which I had to try on and approve. Then they made the ring, which my husband approved because he wanted the final product to be a surprise. Time kept passing and I was wondering why I hadn't been proposed to yet. I started to get antsy and finally asked my boyfriend (now hubby) why he hadn't proposed yet. He filled me in on the fact that in the time that he had had it (about three weeks), three diamonds had fallen out. Every time he took the ring out of the box to look at it, another diamond would fall out, and he would have to take it back and get it fixed. (Also, by the way, it was made of platinum, but when I saw it, looked like a piece of tin...like cracker jack box quality). When he told me this, I was pretty pissed. I called Adam, the store manager, and told him that we wanted our money back. They obviously couldn't make a ring that was working for us, thus we had been lied to, and thus we wanted to take our business elsewhere. First, he wouldn't return my calls, and then finally, he just flat out refused. When ANOTHER diamond fell out again, he finally relented and told us we could have store credit. I was so discontented with the whole process, and with their quality of eternity bands, that I just bought a plain solitaire. I have a ring that I didn't even want, in a style I don't like, and to top it all off, we have $2,000 worth of conflict free tiny diamonds just sitting in my jewelry box. It's not easy to resell diamonds that size, and I'm too scared to try to have someone make something out of them. I will always loathe Jared's for what they did to us. Every time I look at my ring, I remember. Adam could have fixed it by apologizing profusely and giving our money back, but they were rude and only in the end gave us store credit. They have since fired that ""craftsman"" but the fact that they screwed us to save his hide at that time is something I will never get over. If you want to gamble with an event like your wedding, and all the memories that surround it, you can go here. If you want to have happy memories of being proposed to, I would recommend somewhere else.