We made the mistake of going to Japonais for a friend's birthday and they divided our group into two tables. One table received their food and moved on to desert before the second table even received our dinner. The waiter was never available, the appetizers we did receive were incorrect and underwhelming, it took half an hour to receive our drinks and the server couldn't have cared less about the long wait for our food. Two hours in, since our guest of honor had already finished, we complained that we still hadn't received our food, and the manager's response was ""well, we won't charge you for what you didn't get""...geez, thanks! Overall, cool atmosphere, but they need to get over themselves...it's not nearly as great as they seem to think it is.
Pros: Cool atmosphere
Cons: AWFUL service, reservations are irrelevant
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