The food is good and the atmosphere is very cool but the service is HORRIBLE. I went with 3 of my friends and we each ordered a burger. Only four of us, and the restaurant is empty- only 4 other people in the lounge area! The waitress only enters in two burgers, and doesn't tell us until she brings out the food. If it were crowded and we were a large party, maybe the mistake would have made sense, but it was not busy! So we very nicely agree to split these and she will bring out the other two later. Now at this point you would think they would send over a free drink, or tell us the burgers on the house, but no. So we split the burgers and don't want to wait for the other two, so we cancel them. She comes back and tells us that the kitchen is angry and we have to take the burgers home if we don't want to eat them now. We said no, we want to cancel them. She sends over the manager who spends ten minutes arguing with us and basically trying to force us to pay for the burgers! He told us that it was an empty restaurant and he wouldn't be able to sell them. We are talking about two $12 hamburgers here, I think such an expensive and upscale restaurant could take the loss. We explained that had we gotten our food on time, when we ordered it, we would not be having this conversation right now, and that his empty restaurant is not our fault. Finally he gave in and then our waitress brought the bill over CRYING, which is so unprofessional. We felt so bad we left her an extra big tip, even though this was all her fault, just because if the manager is so rude to customers we can't imagine how he would treat his employees.
Pros: the food is good but not worth it!
Cons: bad, rude service!!!!