James Motor Company

Worst Car Buying Experience Ever!!! I can't believe this place has ever gotten a positive review, EVER! In 25 years of purchasing vehicles, James Motor Company doesn't even rank on the charts for how poorly they operate. I would have given them all "zeros" but unfortunately "one star" is as low as you can go. When you inform the sales person (David Dunn) over the phone you will be traveling over 100 miles (a 2 hour drive) to look at a car and that you are only interested in a PRISTINE vehicle, "NO DOOR DINGS, NO SCRATCHES, NO DENTS, AN IMMACULATE INTERIOR", and that we are only interested in Certified Pre Owned because they are "expected" to have Newer Tires and Brakes and Fully Maintained etc., you expect that. David supposedly took the time to visually inspect the vehicle himself, stating there aren't any Dings, Dents, or Scratches, it looks perfect/almost brand new, and there is plenty of tread on the tires and brakes, its CPO! We Trusted David's assessment of the vehicle and haggled over the price, a few days later we decided we were going to take the drive to Lexington to purchase the vehicle. We called the dealership and David, stating our intensions. This is when the NIGHTMARE began. It took us over 4 hours to figure out an acceptable financing option that James Motor Co would consider. The Dealership was UNWILLING to work with us and the Delta Airlines Credit Union, the Credit Union we have been a member of for almost 20 years.... We were Pre Approved and DACU was Willing to send us to the dealer with a Certified Check in hand. James Motor Co stated they wouldn't accept a certified check from them or anyone else! We tried suggesting idea after idea to make the deal work, all with rejection. They finally said they wouldn't sign any contract with DACU as the lien holder, that the car needed to be purchased with Cash, or it needed to be financed thru one of their banks/lending institutions or Mercedes Benz--- You will have to go to another review site to see the rest of my comments, no more spa more

I really can't say enough about my experience working with the team at Park Place Motorcars. I had been driving an Infiniti FX35 and was a bit skeptical as to whether or not a Mercedes would be for me. It only took one test drive to change my perceptions. But beyond the product it really came down to the experience of working with the James Motors Team. From Sales to Finance the team really worked hard to make sure you were getting exactly what you wanted and needed. I highly recommend Tony Brusate and the team at James Motor Company. more