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James Bentley Salon - 34 Reviews - 533 W 57th St, New York, NY - Beauty Salons Reviews - Phone (212) 515-7936

James Bentley Salon

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533 W 57th St (at Between 10th Avenue and 11th Avenue)
New York, NY 10019
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(212) 515-7936
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James Bentley Salon - New York, NY
James Bentley Salon - New York, NY

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Reviews

( 24 )
( 6 )
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( 4 )

Best

This is a great salon and I will definitely be coming back. I got the best haircut that I've ever had. Joe spent at least an hour cutting my hair and he did an amazing blowout. ...

Worst

I would rate the service with a 0, if there was an option. THIS IS A NO NOOOOO NOOOOOOOO GO, (IN EVERY SENSE OF THOSE WORDS) I have NEVER, felt so compelled to write a revie...

Editorial review from Citysearch 9/7/2012

Horrible - not only did I leave unhappy with my haircut, but the girl who cut it, Diana, neglected to tell me that she was going on vacation for two weeks, even though she knew that I wasn't happy with the cut and would be coming back later in the week to have it fixed. Secondly, and here's the kicker, when I did call for a return visit, the ""manager"" Joe berated me for voicing my problem to him, and refused to allow me to come in for a fix - even though I had paid in full!! I have never experienced such poor customer service in my life. Never ever. Given that, as well as the lack of actual expertise, I certainly will not go back. more

Best Haircut 3/6/2012

This is a great salon and I will definitely be coming back. I got the best haircut that I've ever had. Joe spent at least an hour cutting my hair and he did an amazing blowout. Joe was so warm, friendly and welcoming. The staff is very nice as well. I continue to rave about my haircut and have recommended others to get their hair cut there as well. more

Wonderful Salon 6/10/2011

This is a great place!\r \r Convenient since it's right across from my work, but it also has a warm, welcoming environment. The blowouts are wonderful and just what I need. more

I love this place! 6/1/2011

I started going to James Bentley because it was near my work - when our office moved to queens I still make the (now CRAZY) commute on my lunch break from Queens to the far west side because I won't let anyone else touch my hair! Linda rescued me from 100% the worst stacked bob hair cut of all time about 2 years ago (I did not think my hair could be saved, and she saved it), and she's been doing my hair ever since. I'm about to go back again and have her do a pixie cut on me - I've been thinking about going super short for a long time now and she's been so great at cutting my hair shorter in stages, and always listening to what I have to say! more

Hidden gem 5/3/2011

I had an excellent haircut from Julia. She really listened to what I wanted, and had a lovely manner about her. The gentleman who greeted me was also a delight. Overall, an super experience. I will be back! more

great haircut 4/28/2011

Great expereince.\r Quick service\r Professional\r friendly more

My new hair home 4/26/2011

The service was quick and left my long locks beautiful. Julia left my hair healthy and cut it just how I asked. I will be returning to her for all my hair care needs, she was polite, friendly and talanted; as was the salon overall. Everything is fairly priced and there was no pressure to spend on treatments that were unneeded. Thanks for the perfect NYC cut! more

Great Salon, Great Hairstylist! 4/12/2011

Joe was wonderful and I loved this salon. Who knew a salon could have ambiance. The music was light and interesting and the hairstylist Joe was caring, meticulous, and professional. I was impressed with his sincere care of doing my Brazilian keratin and i have coarse hair. \r I had a recent bad experience at a previous salon that did my keratin and I came here to have it redone. Thanks so much for doing my BKT lovely!! more

Knows afro textured hair - BKT story 4/12/2011

About me and hair: I am a black Haitian girl with natural afro textured 4z hair. The past 2 years I've been growing out my relaxer because I couldn't find someone who loves my hair as much as I do. I have not visited a salon in the past 2 years for washing, combing, cutting of any kind because I've developed HSA (hair salon anxiety. It's real, look it up). I wanted to try the BKT bc now that my hair is longer, it's more dense and frizzier. My Consult: I visited 3 salons that do brazilian keratin of different kinds (I don't care about the chemicals/formaldehyde- I've been using relaxers with ridiculous chemicals for 10 years, I'm OK- thanks). At my consult with Joe at James Bentley, I explained to him I wanted BKT with a cut and color. He told me he would be using the Marcia Texiera treatment and products. We went through the steps and how I would do the color first. He called over the colorist to explain what I wanted and assured me that he has done this before and it would be great for my hair. So.. I loved it! The salon is open, organized and clean. A little quieter than the Dominican salons I used to frequent in BK. Joe (BKT installer) was engaging, instructive and didn't do anything outside of what we agreed upon like, burn my hair. He was gentle and patient and answered all of my questions. We trashed celebs and still managed to mention something about hair health. Julia, my cut/colorist, was agreeable on the personality front. She lost some points because she tried to cut my hair while it was wet and in it's shrunken state with this tiny-a** comb. It worked, but I think it took longer than it should have. I felt like I could trust her so I let it go. I showed her a myriad of photos that I wanted my hair to look like but I told her I didn't want to go too light. Turns out, I do. She said I could come back if I didn't like it and get the color re-done. PROS: I can get an appointment without having to kill anyone. I can move my appointment without being killed. They know what their talking about. This shouldn't be a pro but not everyone that opens a salon knows hair. My color didn't come out the way I wanted it but I can GO BACK FREE OF CHARGE TO CORRECT IT (Say whaat?) The prices aren't outrageous. I mean I got a BKT which, is a lot of money anywhere you go. They normally (no groupon etc) have a good price and I didn't have to book through lifebooker because Joe gave me the online price without me having to show my boobs. My BKT was exactly what Joe said it would be because, well, he knows what he's talking about. CON: Joe left me for another person! We went over my appointment time and his new appointment came in. I can't tell you how jealous I was. He did leave me with another executive stylist that knows BKT as well so I wasn't in terrible hands but I know some women who would not want to be left alone. I was able to experience Linda so that was a win. Note: I met the owner and he also agreed that I could get my hair corrected. I don't know if this is standard practice but its always good to keep the lines of communication open so you don't leave mad. more

A Miraculous Find! 4/7/2011

I truly cannot even begin to express to you how lucky I am to have stumbled across the James Bentley Salon. I will never trust my hair to another stylist besides Joe Lupo ever again! From start to finish, each experience at James Bentley has just been phenomenal and I have never received more compliments on my hair in my entire life. Time and time again, I am just blown away: Joe does the most BEAUTIFUL job! The location is convenient, the service is incredible, and I guarantee you will be spoiled from the moment you walk through that door! This salon deserves the highest of high recommendations!!! more

Great Hair at a Great Price 4/4/2011

Since moving to the city 6 years ago, I could never find a place I loved that I could afford… until I found James Bentley Salon. The staff is friendly and the salon is clean and conveniently located near my office in Midtown West. \r \r I donated 8 inches of hair in December and had the cut done at James Bentley. That can be traumatic for some people but my stylist Manuel did a beautiful job. I’ve come back to him since then not just because of the numerous compliments I’ve gotten on the cut, but also because Manuel is so positive and upbeat. He makes it a great experience.\r \r I highly recommend this place! more

Love this place! 3/29/2011

I adore this salon. I first heard about it through Lifebooker, but have now been coming back for almost a year. Everyone is super friendly and knowledgeable and I couldnt be happier with my hair. Manuel has been my main stylist and is a master of color and cut. I let him take the reigns and I always look great. They are also on the cutting edge of color technology and are really sensitive to my fears about ruining my hair texture with dyes. All in all, I wouldnt trust anyone else! more

Best Service in the City without Breaking the Bank 3/7/2011

I have been going to James Bentley Salon for years now. I found it through Lifebooker, and I couldn't have made a better decision. I love that I'm not passed around to the hair washer, the color person, the cut person, and the blow dry person. One executive designer does everything! It's fab! If you love forming a relationship with your stylist, this is the place for you. I'm a highlight/lowlight person, so that gets pricey to maintain, but at this salon it's not too bad. I highly recommend booking through Lifebooker. I've had great experiences with Linda, Joe and Manuel. You can't go wrong with any of them! I also love that the staff is loyal to one another. There is no drama within this place whatsoever. It's just calm, quiet and relaxing. Go pamper yourself! Do it now at James Bentley Salon! more

Very Good service and reasonable 3/3/2011

It's $30 for a blow out. My blow out was very nice and natural and they only use sulfate-free shampoos and conditioners which is nice if you get keratin treatments. I highly recommend this salon. more

Best hair experience I've had 2/27/2011

I purchased a certificate for a Brazilian Keratin Treatment from Lifebooker back in July. I saw that the certificate was expiring at the end of the month so I hurried to book an appointment at the James Bentley Salon. I was a little intimidated walking into the salon since I'm a Westchester girl and have never gone to the city for a haircut or treatment. I shouldn't have been worried... from the moment I set foot in there, Joe was so welcoming! I got a haircut and the BKT and he was so helpful throughout the whole process. He asked me some questions before we started and let me know what to expect from the treatment. I was a little nervous bringing up the coupon, but Joe was so friendly and didn't make me feel like I was cheap for buying a coupon online for this service. The whole process took about three hours, and there was never an awkward moment. Joe was extremely friendly, was asking questions about me, my life, and was very eager to talk and chat about anything. I felt like I was getting my hair done by a friend! The haircut was great, and I loved how it looked. At the end, he gave me printed instructions on how to take care of my hair for the four days before I could wash out the treatment, and told me he would call to follow up. I found this extremely helpful and referred to this sheet during the days that followed. After the four days were up, I was extremely eager to shower and see the results. I was a little skeptical, and wanted to let my hair air dry completely to see what it would look like (as opposed to the giant poof that it used to become when wet) but in the end I grabbed the hair dryer to help it along. My hair took literally 5 minutes to dry straight! It was perfectly smooth in the end, and so so soft.. I know it's not a straightening treatment and I can wear my hair wavy still if I like, but I was still surprised by how quickly my hair straightened out by just running my fingers through it while blow drying. I loved the BKT, and will definitely do it again in 3-4 months. I will definitely come back to the James Bentley Salon and ask for Joe! more

Great Service - 5 stars 2/25/2011

I had a great experience from start to finish. Nice, modern, sun lit, spacy studio with a good ambience. My goal was to get a haircut and highlights(my hair is thin blonde). As soon as I came in, I was greeted by my hair stylist Julia. She was a sweetheart and knew exactly what I needed from the start. She asked few questions about my hair, what I wanted to accomplish and just after few minutes she understood my needs right away. Overall, she listened carefully, did not try to sell products and took the time with everything that she did. She also checked with me periodically in order to make sure that I was happy. At the end, she also advised me on what I can do to make my hair better and invited me to come back in a week in order to assess how I like my highlights and if there is anything I am not happy with – she would like correct it for free. In addition, before I left salon – I was given a complimentary package for a deep conditioner and stylish blow dry for the following weeks as well. So I highly recommend this studio. Great experience and I would go back there and recommend it to my good friends. Ask for Julia – she is young, stylish and very easy going. more

CONDESCENDING, BELITTLING, DISRESPECTFUL business operation 11/10/2010

I would rate the service with a 0, if there was an option. THIS IS A NO NOOOOO NOOOOOOOO GO, (IN EVERY SENSE OF THOSE WORDS) I have NEVER, felt so compelled to write a review for any business (whether good or bad) before, until I experienced the following: DO NOT STEP FOOT INTO THIS BUSINESS UNLESS YOU WANT TO BE TREATED LIKE A NOBODY AND UNAPPRECIATED. I will never forget this experience I had with this salon. It's so vivid in my mind that I can write verbatim what the ""Executive Director"" said to me that got me extremely angry! I had the WORST, BY FAR the WORST experience ever here! I bought a deal online for partial highlights. Booked my appointment on a Friday, July 2010 after work about 6:30pm. Got upstairs, and to be surprise, it was empty, all but with one client. I wondered to myself - would it be empty on a Friday evening after work? However, didn't think much of it until it all came full circle once I left. The ""Executive Director' greeted me at the door and proceeded to explain the choice of colors that I could go with to get the highlights I wanted. Fast forward, came time to wash out the dye. Made very small talk and he had the audacity to say ""NOT TO MAKE YOU FEEL BAD BUT WE'RE NOT MAKING MONEY FROM YOU"". Excuse me???? Proceeding to the blowdrying part, he blow-dried my hair only to the point where the highlights were barely noticeable. My hair had still been SOPPING WET as if I had just came out of the shower and just enough so it wasn't dripping water. Perhaps it wasn't dripping water, but it was EXTREMELY WET, still as if it had just been towel-dried for a minute. I nicely asked him if he could blow-dry it more, so I wouldn't leave the salon looking like that!!! He even dared to say and ask me in the most condescending, belittling tone - ""WHY, DO YOU WANT TO PAY FOR IT?"" in those exact same words!!! What a shame!!! First off, for a new client, who talks to ANYONE like that? especially in a service business??? Of course I said no to paying $30 as I simply needed him to only completely DRY my hair not style it, which he could have easily understood. I was extremely nice about it, and just let it go. In fact, I paid and was prepared to give him the standard gratuity. (Yes, I was TOO NICE about it).I had it on the counter ready to give it to him. Before leaving, I brought up the situation to him and told him I thought he was rude. He blatantly denied it and said ""I wasn't being rude"". Instead, I decided not to, based on his words, ""Please, I don't need your money"" in those same exact words. He proceeded to continue and say ""I make good money"", etc. etc. I stormed out of the salon and vowed never, ever to step foot into their salon. NOW THAT YOU KNOW HOW JAMES BENTLEY'S BUSINESS OPERATES, SAVE YOUR TIME AND MONEY. DON'T DEAL WITH THEIR HOITY-TOITY CONDESCENDING, PRETENTIOUS, TRASHY BEHAVIOR. Perhaps he was offended that I gave him my honest opinion when he asked what I thought of the outcome. Though my response had been a simple, ""It will take some time getting used to it."" All in all, that type of behavior is UNACCEPTABLE and SHOULD NOT BE TOLERATED. Go somewhere else where your business is always appreciated and you are treated with kindness, respect and sincerity. more

Terrific BKT service from stylist Joseph 10/26/2010

I came upon James Bentley Salon through a discounted deal for a Brazilian Keratin Treatment through the service BuyWithMe!com (please use my referral URL if you're thinking of signing up! www!buywithme!com/ref/WRCQ676P) Before my appointment, I went online to read some reviews from other clients, and I was really worried about the quality of the service I'd receive based on some negative reviews of Linda and the salon in general from Yelp!com. But I went ahead with my appointment anyway. The stylist that did the BKT on me was Joseph, although Linda was there too, performing a BKT on another client. I paid attention out of the corner of my eye, to see if others' complaints about her had any merit. Well, honestly, I don't know what the other reviewers who called Linda bitchy had experienced, but Linda was perfectly good-natured and very accommodating to her client, I saw first-hand. Even more important was the top-quality service that I'd received from Joseph. I got the BKT hoping to see some relaxation in my naturally-curly, straightening-resistant hair. After the 4 day no-wash window was over, I washed my hair and let it dry naturally to see if the curls had relaxed at all. I called Joseph (who had been very adamant when I first left the salon that I follow up with him a week later to let him know how I like the results) to express that I was a little bit disappointed in the lack of noticeable difference in the texture of my hair following treatment, and you know what? He invited me back to the salon the very next day, where he performed a second treatment on me using the ""chocolate"" formula, free of charge. Four days later, after washing, my hair was so soft and frizz-free, and I finally saw a loosening of the curls that I'd been hoping for. Joseph took complete care of me, offering his time, materials and skills to ensure that I was pleased with the results, at no additional cost to me. This speaks volumes about their commitment to customer satisfaction, in my opinion. I just want to add that while I was in Joseph's chair the second time, Linda's client from the week before came in to buy a shampoo, and she was raving about how happy she was with the BKT Linda had performed on her. She said she'd gotten stuck in the downpour the night before, and she was shocked that her hair did not frizz up or get ruined by the rain. She was really pleased with the job Linda had done on her. Furthermore, Linda was there during my second visit, once again in perfectly good-natured spirits, laughing and having a fun conversation with the girl in her chair. To the reviewers who called Linda nasty, I really feel you may have just caught her on a bad day. Ultimately, we're all human and are prone to having an off day (or series of days) every so often. I wouldn't be so quick to dismiss Linda based on those few reviews. She's really quite delightful, and a talented stylist, and if you still have your doubts, well, at least go to Joseph because he's just plain awesome. more

Great Place, Great Prices 4/22/2009

Having been to many 'Top' salons on Madison Ave \r I know how much color and cuts cost. I recently found James Bentley after moving to the West Side and I can tell you that I have been astonished that they can provide the same level of service that I have become accustomed to at less than half the price.\r Salon is beautiful too. Pros: Nice Staff, Cons: Easy to miss not at street level more

worst salon ever 4/16/2009

it's the worst salon i have ever been to. The staff is indifferent but the OWNER is so damn rude to the clients. The staff ruined the hair color for a friend and instead of rectifying the mistake, the owner jumps in and refuses to change the color or satisfy the client. Rather he asked for more money. The staff does a different hair color and then disappers for a while and when comes back, the client sees a totally different color. The staff apparently mixed two shades and applied a different color than what was asked for. THE OWNER IS RUDE. I would not recommend going to this salon. Cons: rude unattentive staff more
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It's All About the Hair! Your Hair! Serving the Upper West Side and Midtown West NYC. 40% Off Color when booked with Cut.

Owner Message

  • At James Bentley Salon you can literally let your hair down. We make you look and feel like a celebrity-without the attitude (and sticker shock) of Madison Avenue.

    Our experts at James Bentley Salon do one thing, and we do it well: We create fabulous, magazine-cover cuts and color. Our experts specialize in haircuts, hair highlights, blowouts, men's haircuts, hair retexturizing, and offer Brazilian Keratin treatments. We also carry luxury hair care lines such as Davines and AG. Let us inspire you with our trend-setting ideas and spacious, tranquil surroundings in a lush spot in Manhattan's Upper West Side/Midtown West area.

    Call James Bentley Salon today to book your next appointment (323) 306-4452!

Additional information

  • Hours:

    Mon-Fri 9am-8pm
  • Payments:

    Discover, American Express, Master Card, Visa, Cash
  • Neighborhoods:

    Clinton, Midtown
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