I would rate the service with a 0, if there was an option.
THIS IS A NO NOOOOO NOOOOOOOO GO, (IN EVERY SENSE OF THOSE WORDS)
I have NEVER, felt so compelled to write a review for any business (whether good or bad) before, until I experienced the following:
DO NOT STEP FOOT INTO THIS BUSINESS UNLESS YOU WANT TO BE TREATED LIKE A NOBODY AND UNAPPRECIATED.
I will never forget this experience I had with this salon. It's so vivid in my mind that I can write verbatim what the ""Executive Director"" said to me that got me extremely angry!
I had the WORST, BY FAR the WORST experience ever here!
I bought a deal online for partial highlights. Booked my appointment on a Friday, July 2010 after work about 6:30pm. Got upstairs, and to be surprise, it was empty, all but with one client. I wondered to myself - would it be empty on a Friday evening after work? However, didn't think much of it until it all came full circle once I left.
The ""Executive Director' greeted me at the door and proceeded to explain the choice of colors that I could go with to get the highlights I wanted. Fast forward, came time to wash out the dye. Made very small talk and he had the audacity to say ""NOT TO MAKE YOU FEEL BAD BUT WE'RE NOT MAKING MONEY FROM YOU"". Excuse me???? Proceeding to the blowdrying part, he blow-dried my hair only to the point where the highlights were barely noticeable. My hair had still been SOPPING WET as if I had just came out of the shower and just enough so it wasn't dripping water. Perhaps it wasn't dripping water, but it was EXTREMELY WET, still as if it had just been towel-dried for a minute. I nicely asked him if he could blow-dry it more, so I wouldn't leave the salon looking like that!!! He even dared to say and ask me in the most condescending, belittling tone -
""WHY, DO YOU WANT TO PAY FOR IT?"" in those exact same words!!! What a shame!!! First off, for a new client, who talks to ANYONE like that? especially in a service business??? Of course I said no to paying $30 as I simply needed him to only completely DRY my hair not style it, which he could have easily understood. I was extremely nice about it, and just let it go. In fact, I paid and was prepared to give him the standard gratuity. (Yes, I was TOO NICE about it).I had it on the counter ready to give it to him. Before leaving, I brought up the situation to him and told him I thought he was rude. He blatantly denied it and said ""I wasn't being rude"". Instead, I decided not to, based on his words, ""Please, I don't need your money"" in those same exact words. He proceeded to continue and say ""I make good money"", etc. etc. I stormed out of the salon and vowed never, ever to step foot into their salon.
NOW THAT YOU KNOW HOW JAMES BENTLEY'S BUSINESS OPERATES, SAVE YOUR TIME AND MONEY. DON'T DEAL WITH THEIR HOITY-TOITY CONDESCENDING, PRETENTIOUS, TRASHY BEHAVIOR.
Perhaps he was offended that I gave him my honest opinion when he asked what I thought of the outcome. Though my response had been a simple, ""It will take some time getting used to it."" All in all, that type of behavior is UNACCEPTABLE and SHOULD NOT BE TOLERATED.
Go somewhere else where your business is always appreciated and you are treated with kindness, respect and sincerity.