Read similar complaints below; erratic positives and negative (highs and lows):
July 19, 2010 Hair Color Correction Service
I am writing to let you know the unhappy results of the hair color correction service you performed on me on July 19, 2010.
You were to lift my hair color from a dark black and redye it to a chestnut brown.
I informed you that I wanted to keep it long. You estimated the work at 2 hours for $185.
Instead, you chopped my 28? of healthy, long, glossy, wavy hair down to shoulder-length, over-processed it by bleaching, dyed it a red/orange and then, when I contacted you a few days later to let you know I was unhappy with the results and wanted it redone, you cash-cowed me by telling me it would cost $55 more to do so; after I protested, you then told me you would redo it but I had to leave your salon with wet hair.
How unprofessional, rude and arrogant of you in so many ways. It became obvious that you had over-chemicalized my hair when I saw, after returning home and pulling up my under-hair: underneath the top layers, my ?color corrected? hair was now round black patches near the scalp, followed by red/orange/yellow hair. The bleach job was obviously inconsistent and uneven, and my hair sat like a pile of baled hay atop my head. However, I did not see this in your salon, as you only showed me the top-layer results.
Where I once had long, sleek, healthy, glossy tresses, I now have unhealthy, dry, brittle, unevenly colored strands (they are not highlights, as you implied) that hang lifelessly from my head in an unflattering shoulder cut for my olive complexion.
No one?friend, stranger, salon professional?had a good comment about your attempt at color correction, and colorists I consulted at five other salons told me that they would not have recommended bleaching my (or anyone else?s) hair because of chemical damage, and suggested a weave of select lifted and then chestnut re-dyed strands around my face to soften the original color.
Your attempt to extract yet more money from me to correct the botched color correction you performed indicates your indifference to my distress over my ruined hair (I wear my hair, not you) and it became clear to me that whatever salvaging I may have had left in my hair would be compromised to the point of no return by returning to you for yet more abuse and indifference.
To date, I have been forced to spend over $100 for products and services in attempts to reverse the damage to my tormented hair. At the state it?s in, it will be about 18-24 months before my hair grows to replace the straw on my head?and that?s just down to replace the shoulder length you chopped it down to.
As a result, I am demanding a refund for the unprofessional, amateur experiment you conducted on me. You can refund by credit card chargeback or by check. Please let me know which you will do with ten days of receipt of this clear communications to you
(Photos included show undeniable evidence).
DOUMANI'S REPLY VOICEMAIL TYPED VERBATIM, Aug. 25, 2010:
This is Jacques Domani..Received your letter...pretty sad for me to receive.
The last conversation I had with you I said to please wait a week. Come back and I would do what is necessary...sometimes it takes a couple of times...2 or 3 times to achieve the results. I gave a great discount.
It was devastating for me. I take care in my work. I love my clients and work. I take care of my people. I have 100s and100s of letters from clients. They adore me...and fly me around the country. I have changed their lives. Then to receive something like this...your letter...very bad..
I will not give you a refund, that's for sure .
I do like you. But how you treat me and say that I'm taking advantage of you...very unfair...and that I charge you too much.
Very bad (pause). Good luck to you. God bless you."" END
Domani's response is all about him. Not a word for me, his client, no apology, no remorse, no concern. Very bad indeed.
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