I went to Jackson's when I first got engaged. My husband had inherited a family wedding set from the 1920s. The ring needed some minor repairs and the stone was a low quality stone. Jacksons helped us pick out a new stone to go with the setting and redid a half shank on the engagement ring that was so thin from previous wear. The ring looks amazing.
My husband later used Jacksons to engrave my wedding band and purchase a necklace for me as a wedding gift. They worked with him to customize an in stock necklace. I also used them to engrave a watch that I had bought out of state.
We both worked with several different staff in Jacksons and every one of them were professional, helpful and friendly. They answered all of our questions and offered suggestions based on our needs. I would definitely go to them first the next time I am looking to purchase jewelery.