Wow. I wish I could have my money and time back. Jack N Grill served up the worst tasting, cold and unappetizing meal I have ever eaten. Apparently service, food presentation or customer satisfaction mean nothing to these people.
First, we were ignored at the door by at least 4 employees, before one finally stopped to inform us that we were at the wrong door, as if we should have known better. Then, we were seated in a cramped section at a dirty table with the silverware and napkins haphazardly strewn about. We had a pepper shaker, but no salt. Our server came up instantly, and was nice but didn't know anything about the bar or food menu. Our waters came out instantly, but our bar drinks took 15 minutes.
We were told that chips and salsa were a dollar, which would have been fine, but the chips were stale and tasted like cardboard and salt. The food took over 40 minutes to arrive, and when it did, my wife's order was wrong. The server said she had put it in wrong, but would fix it right away. It took at least another 15 minutes, during which time my food sat there and got cold.
When my wife's burrito finally did arrive, it was haphazardly thrown on a plate with hardened/burnt cheese on top and lettuce and tomato strewn about (even though we had requested no tomato). We just took the tomatoes off, because our server was nowhere to be seen. Nor was she around to refill our waters or bring us boxes. By the time she reappeared (reeking of cigarettes), we had finished and stacked our plates to be cleared leaving our leftovers behind. She brought the check back promptly, but had ran our card for the wrong amount. Apologizing she went to fix the problem and returned 5 minutes later. She said sorry, but didn't bother to thank us or clear our table.
The worst part, the entire time, a man who I assume to be the manager, stood at the bar, laughing and joking inappropriately with employees and ignoring customers. On our way out, a thin, 30-something, blond man wearing a chef's coat was sitting on the patio enjoying a margarita with a blond woman. If this is the chef at this place, could he at least take of his chef's coat before abandoning his kitchen to get drunk in the middle of the day?
A thorough disappointment.