Was at the store shopping for cards when my 8 year old had to go to the restroom. Politely asked a staff member if my son could use their restroom. Was told that they don't have a "public" restroom but that Starbucks could accomodate us.
Since they couldn't be bothered to be a little understanding I couldn't be bothered to spend my money there...we'll never shop there again.
Cons: Uncaring staff