I used to go to Bullfeathers in my early college years and loved it. Now that I'm old (33), married and have a little toddler, I don't get out so much.
So when a friend was having a bachelorette party and the venue included some of my old stomping grounds on Elmwood, I was excited. We stopped in at Bullfeathers and found the bar area was not crowded at all, but it was about 3 deep around the actual bar, and there were 2 bartenders working, one male and one female. I offered to get the bride to be her drink and went up to the bar. One guy let me stand at the bar and said, ""I hope you don't mind waiting."" WE've been waiting forever. I didn't mind waiting. I worked in the service industry for 8 years prior to the career I have now. I know how it is.
Or so I thought. I was on the end of the bar where the female bartender was working, and I watched her serve everyone in a pretty random fashion, not so much payig attention to who was waiting the longest. She was fast at mixing drinks, grateful when tipped, etc. I did however see her be rude a couple of times to customers who wanted to buy a drink for someone else or who wanted to split the tab. Annoying for her? I'm sure, but in customer service, you are not supposed to show it. And I'm not talking about drunk idiots here--Im talking polite people who are tipping her well.
After she had served probably 20 people around me, and CLEARLY I had been waiting the longest, she finally approaches me. Another girl walks up to the bar next to me right then, and just as she was about to serve me, she puts her hands up and says, ""Oh, I don't know who was here first"" and serves the brand new girl who literally just walked up to the bar.
I'm a little miffed at this point. Mind you, 25 minutes has gone by and the bride to be has not gotten a drink yet, either. And yes, I was making eye contact, holding my money out, etc. The bartender's friend was standing next to me, and even seemed surprised at how she was acting. I wasn't offended, just exasperated. He offered to get her attention for me, but I didn't need it. I knew she saw me. If she were some young, inexperienced bartender, I would have been more forgiving, but accordig to the chalkboard behind her, it was her 30th birthday, And I could tell by the way she mixed a drink, this was not her first night.
I went to th e other end of the bar and got a drink within 5 minutes--not that he was a very friendly bartender.
The other thing that was weird was that both bartenders left the bar twice at the same time. I have never worked in a bar that busy where both bartenders leave!! I'm assuming there was no manager.
If I owned this place, I would be embarrassed.
And I tip. I tip Well. And we usually spend a pretty penny when we go into a bar.
Our whole bachelorette party of 10 left and went back to Cole's where it was 3 times as busy, but at least you could get a drink.
I have never written a review, but that's how bad the service was that I had to do it this time. And as I read the other reviews, I'm not alone.
Hopefully the owner will hear these messages and shape this place up before he loses more customers