J C Penney Optical

I go to Wendy at Northfield JC Penny salon. She is really good, she makes sure we both agree on what were doing and tells me what shes doing with color, and it always comes out great. She does my haircuts too, and they grow out nicely. Some people have a bad experience somewhere, and don't go back, I understand. I am that way to sometimes. My stylist is so good though, and everyone there is so nice. I would recommend my stylist to anyone who has had a bad salon experience, she cares, and has taken care of me and my family for years. Pros: Good Hair Cons: She can't come to my house everyday and do it. more

This salon has destroyed my hair! I should have known better than to trust JCpenney, but I am new to Denver and thought I would give it a try. There was no one getting their hair done under the age of 65, that should have been my first clue. I asked for a medium brown color to cover my highlights. The woman used a permanant color and my hair turned brassy orange. When I told her that this was unaceptable she said 'Well its not my fault it turned that color. Give it a few days and maybe you will like it.'. I made her color over it with another brown, and it is now purple. It looks terrible, and I got charged $120 for this. I will not let her TOUCH my hair again, so I am going to Urban Renewal tomorrow to see if they can fix it. The kicker is, urban renewals prices are much better, and they have gotten great reviews here. I will update how things go with them. Pros: Mall location Cons: Price, stylists do not have a clue what they are doing more