This could have been a horrible experience for me, but luckily turned out ok. It was time to get my roots "done" and I've gone to this salon before but they must be under new management or something because the experience was a little scary at first. The hair stylist helping me couldn't find my hair color in any of her samples even after I told her the exact name and color number. She said they didn't have that color and had to ask her manager about it. The manager said they did have it and told her to look for it. Well, she finally found the box but apparently they had just run out of it and had to go into thier main office to get more, but the door was locked and no one had a key so they had to call a maintenace man to open the door for them. Once she got the color the application process went fine. I was a little scared though and just crossed my fingers and hoped she got the color right. She did and the color came out fine. Once it was time to pay I found out the thier cash register was broken so we had to go outside the salon to use the dept. store's register, only to find out my hair stylist didn't know how to use it. Again she had to call her manager to help her but she was busy so she had to ask someone in kid's clothing dept to help her. Finally, after 3 hours my hair was done.