This is a small chain restaurant and we go to the one in our town often. We were given a gift certificate to the one in Sultan so we planned a date night to go there, figuring it would be basically the same. Boy were we wrong. The staff was rude and acted annoyed that they had to serve us. Quite a contrast from the Monroe Ixtapa that is always warm and friendly and has amazing service! The Sultan one was the complete opposite. Not only was the service slow and bad, but when we gave them our gift certificate, they got nasty and said they wouldn't honor it because they had never signed up with the company that issued the gift certificate. We were shocked at their rudeness so we paid and left. We would NEVER return there. Terrible service!