One question: do you see any women, locals or newbie triathletes as reviewers?
No... that's because this place does not treat newbies, locals or women nicely.
For me - a new female triathlete - service was HORRIBLE. Going off a friend's rec, dropped off my bike for a tire change and tune-up, service was promised to be done in 4 days (for a tire change and tuneup? cmon) because they were apparently too busy... then when I went to pick up my bike, they hadn't even started working on it! Ironically, when I complained, they said they could start and finish it in 30 minutes!!
After going back and forth with a few managers, they finally refunded my money and Sonia (of course, another woman) was the only one to make good.
You gotta be ready to spend a couple thousand dollars in here before they give you 5-star service. Do yourself, your pocket, and your morals a favor and go anywhere except here.