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Island Soap & Candle Works - 1 Reviews - 1050 Ala Moana Blvd # 6B2, Honolulu, HI - Service Establishment Equip & Supls Reviews - Phone (808) 591-0533

Island Soap & Candle Works

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1050 Ala Moana Blvd # 6B2
Honolulu, HI 96814
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(808) 591-0533
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My write up is not about their pricey items, but rather the poor service. I have tried to shop at the store for three occasions and each time the store was closed for what seemed ...

Poor Service for a candle store 10/3/2009

My write up is not about their pricey items, but rather the poor service. I have tried to shop at the store for three occasions and each time the store was closed for what seemed a long period of time. Once it wrote went to the bathroom and will return in ten minutes. I waited there for about forty minutes was disappointed and walked away. Another time, close to 8:45 pm, the store was already closed and dark. I was told that they're open until 9 pm and they were not. The next time I went by, again, the doors were locked with a sign posted for bathroom break. I was talking with another customer and she said she has missed them on several occasions when they were out if the store. We both waited for an hour when I decided I had to do other things. I have actually been able to shop at this store. I went through and purchased a few items. I had purchased a special soap to find that upon opening the wrapper, the item had sort of decomposed in the wrapper. I brought it back and the owner said I was not able to return or exchange it. I'm never shopping here again! Pros: They do carry soaps and candles Cons: $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ more
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Additional information

  • Neighborhoods:

    Ala Moana - Kakaako
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