I received their ad threw Valuepak mail, BIG MISTAKE, first red flag, when calling for an appoinment, couldn't get a word in, very abrupt with me. It took three days for my carpet to dry, it was soaked!!! my back room dried with a yellow stain,which when calling back they said it was my fault , making many reasons why and very very rude about it. I was hung up on, when I called back to talk to the owner, I was informed I was talking to the owner. When I called the other numbers on the coupon the same person answered ???? NEVER NEVER would I use them again or recommend them, I cannot believe they are still in business.