We showed up to a party of 15 and instantly got attitude. Bad weather kept all our people from getting there right on time and we were refused seating although there were 6-8 of us waiting at the bar. But we did get a disclaimer-style lecture about food service seating policies from some bleach blonde host with a very self righteous attitude while the bunch of us didn't get offered any drinks by the bartenders.
I've personally been here before for lunch and when my best friend asked me for suggestions on her birthday dinner, this naturally came up. The meat is very good, the buffet is at least palatable, though pretty generic. But the continuing poor service was inexcusable. It took a very long time for our waittress to get drinks and she disappeared for the first hour of the meal so buffet plates were stacking up pretty high and glasses were empty.
At one point a meat-bringer asked if ""she was finished"" about a male friend (who sports a goatee and is clearly masculine) who had gone to the bathroom, and when corrected the employee scoffed and repeated with a smirk that he'd thought he was a girl.
At the end of the meal we were brought the wrong ticket. It took a minute to realize that a bill for 6 people had been brought for out party of 15. We are honest people and let them know it was the wrong bill, but that poor waittess would have had to pay a lot out of pocket at till balancing time, like $600.00. Mistakes are always made, we weren't upset about this, but it all just kept adding up.
I had brought my bff a gift, wrapped in a bag with a card and a gift card inside, which unfortunately she left under her chair. When she called the next morning she had trouble communicating with a Brazilian employee with an excruciatingly difficult accent, but after a very long conversation gathered that the gift was there and the woman remembered it being turned in the night before to the podium by a bus boy, and named off the items- card, gift card and gift. My bff then went to pick up the items only to find that the card and gift card were no longer there.
The woman from the phone conversation turned the matter over to that same bleach blonde attitude guy from the night before. He refused to even admit that parts of the gift weren't there, even though his employee had named the items on her own and said she remembered them. He was extremely argumentative and seemed to be taking the matter personally , as if it was a personal accusation. Basically after a long altercation he was still refusing even a simple apology for the thievery committed by one of his employees and she left in tears. The only thing she got from this ""professional"" was his email and the promise to forward it uncensored to the restaurants owner, which he seemed reluctant to do.
This matter has been completely mishandled. A simple apology was all that was needed. I believe this manager needs a new job, NOT in customer service. We still haven't heard back from him, but really there is nothing they can do, since like I said, all she wanted was acknowledgment and apology. The service was mediocre by everyone except the bus boy who kept our water glasses full and had delivered the lost gift, intact, to the management.