Interwest Electronics takes ""2-3"" weeks to get an estimate, and this doesn't include weekends. Effectively, it could take up to four weeks to get ONLY an estimate on how much it will cost to repair your item. Then repair itself will take even longer. Having worked in the repair business for 5 years, this is very atypical. Businesses of this sort should have an estimate within 5-7 DAYS.
The man behind the counter, while nice at times, is extremely condescending and will attack you if you say anything that he does not agree with. Keep this place in mind ONLY as a last resort if you cannot get your equipment fixed somewhere else. Honestly, I'd suggest taking your business elsewhere or even considering shipping your equipment out of state for repair.