These guys are horrible. They refuse to help in any way with a repair on one of their machines. The machine is about 8 years old, they say they don't work on 'old' machines. They were happy to take the $17,000.00 purchase funds! Even though we offer to pay for whatever parts/service needed, too bad. Very expensive machines, you would think they would stand behind their products. The first person we spoke to said they were too small to be able to give time to help with machines they already sold! Can you imagine if you bought a car and the dealer later told you he wouldn't service it because you already paid for it- he only works with new customers!