Yes, I'm quoting the manager. I've purchased about 9 windows, some siding components and some single pieces of siding as samples over the last several years at Igram's. I was ok with the place till I finally finished my job and went to return the samples. I can understand why the guy couldn't take 3 year old samples back, but I wasn't ok with him going into jerk mode like I was some bum that walked in off the street. He said "I don't want 'em ... Get out of here" In hindsight, one of the reasons I bought the actual siding at Siding World is because I got a better feel from the manager I was dealing with there. He didn't seem to have that take it or leave it attitude that the guy at Ingram's had. Made they just want contractor business and don't like dealing with homeowners. I try to frequent small businesses instead of the big box stores, but I can understand how small businesses get wiped out when they have such an entitled attitude.