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Infiniti Of West Chester - 26 Reviews - 715 Autopark Boulevard, West Chester, PA - Infiniti Dealers Reviews - Phone (610) 696-6700
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Infiniti Of West Chester

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715 Autopark Boulevard
West Chester, PA 19382
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(610) 696-6700
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Infiniti Of West Chester - West Chester, PA
Infiniti Of West Chester - West Chester, PA
Infiniti Of West Chester - West Chester, PA

Reviews

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Best

More dealerships should be like this one! In the sales department, they truly care about customers and they have strong work ethic. Financing was smooth and painless. The manageme...

Worst

I loved my QX56 when it was first purchased, then the flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in ...

Editorial review from Citysearch 8/20/2012

My experience here was very positive. They gave me a great price on the car I wanted and I'm very happy with it! Everything went smoothly and I'm glad I decided to go with Infiniti of West Chester! more

Editorial review from Citysearch 7/19/2012

The professional and courteous staff made things very easy and convenient for me. I would be happy to do it all over again. Very pleased with the care especially but it was supplied by a great dealer. more

Editorial review from Citysearch 7/3/2012

When I came to Infiniti West Chester I was pleasantly surprised by their service. They exceeded my expectations throughout the entire process. more

Editorial review from Citysearch 6/26/2012

More dealerships should be like this one! In the sales department, they truly care about customers and they have strong work ethic. Financing was smooth and painless. The management is also excellent, and it shows through everyone there. If you're looking for a German made vehicle, I suggest you take a look around Infiniti of West Chester and consider an Infiniti. When it comes down to it, you can't find a better value in a car than with an Infiniti. more

I've had several Inifinitis over the 5/24/2012

I've had several Inifinitis over the years and just bought a new one from this excellent dealership. They run this place like all dealerships should be run. It was a great experience, like it should be. I'm satisfied and excited with my purchase. more

good dealer 5/16/2012

I have been to this dealer and had a pretty good experience. I was treated well and never pushed into a sale. My questions were answered to my satisfaction at all times and they gave me a good deal on the trade in. all good things in my book. more

Get the extended warranty... youre going to need it! 5/16/2012

I loved my QX56 when it was first purchased, then the flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in the cargo area every time it rained. \r \r This waterfall issue has been ongoing... I lost my car, collectively, to service visits 2.5 months of the first 9 months I owned it. They gave the car back with the interior incredibly dirty, come to find out they had a mechanic doing the body work. This ended up costing them a new head liner, trim pieces and new carpet. The car sat for WEEKS, verified by management, before being touched for the water issue, as i guess warranty issues wait til last. I looked into trading the car in on something not so possessed but was told that the 7 months i had owned it (7k miles on the car), the value had dropped by $9,000, putting me well upside down on my loan. So, i decided to let them try to keep fixing it.\r \r The car has been back in the shop on and off for the last 4 weeks, with service writer Rebecca at one point telling me I was imagining the leak. (in a much more PC manner). Last week, while the water was still coming down, I drove right to the dealer, no call first, and just reveled in the look on her face as the “imaginary” water streamed down the column. \r \r Back in the shop for 7 days at this point, and it took me telling the service writer what ended up being the issue last time (cracked weld in the roof) and maybe they should check to see if that cracked again……\r \r The service writer Amanda, has never steered me wrong, and always has a smile on her face.\r \r The service manager Rob Anderson, is of questionable character, as he claimed to have never spoken to me before, but i was able to remind him of a conversation involving his daughter (same name as my car.... seriously, how would i know that?!?!?), and all of the sudden the light bulb went on.\r \r Derrick intervened to try get me out of the car again in the last month, as the waterfalls started again, but his idea of ""helping"" was blue book on my car, and 1500.00 off a new one. That didnt even cover the lost value of the warranty, or the maintenance package i had purchased. My suggestion was a “trade” for the other used QX they had on the lot, that was the exact same car as mine, with the only difference being 2K on the odometer, but that wasn’t even entertained as an option. \r \r At this point, I am letting them try to fix it again…… racking up miles on their loaner. After all, if they wanted me to go away, they would have made me a better deal on another car. \r more

we love it! 5/1/2012

We have now purchased 3 cars from Steve here. He has been great to deal with and has taken great care of us. We are extremely pleased with their service and the quality of the infiniti line. more

Came from out of state, had a great experience. 4/19/2012

I'm living out of state and found the car I wanted online. I was skeptical at first because I had to put down a deposit and take a risk with a one way plane ticket to PA. So glad I did! Mark was great, professional and organized. He picked me up at the airport and bought me a philly cheese steak! At the dealership they were ready for the test drive and even a Starbucks coffee as soon as I got there. I was in a hurry and Mark got me on the road with my new Chevy in about 20 minutes. Such a great experience! Thanks to everyone at Infinity West Chester! When it's time for my next car I will be back! more

great car and dealer 4/10/2012

I found just the car I was looking for here. It was with the help of a very helpful salesman. He was never pushy and always ready to answer my questions. I was also treated well by the other folks there that dealt with paperwork and the like. The made the buying experience great but its the Infiniti that I came for, its great as well! more

love the infiniti 3/29/2012

I have driven an infiniti for years and came here when it was time for a new one. The associates there were all very nice and helped me to chose a car that I was sure to drive for the next 10 years. I was very pleased with the experience. more

Excellent 3/15/2012

I've bought two cars from this dealership in the last few months. Both experiences were great. Excellent communication, no false promises, no hidden anything. The gentlemen I worked with were true professionals. I highly recommend this dealership. more

Highly recommended! 3/9/2012

I had a great experience buying a car from here. Steve's vast knowledge of cars is greater than most salesmen. I hope to have the chance to do it again. I would recommend this dealership to anyone and I will! more

love the car! 3/6/2012

The people are what really sold me on this car. I was always taken care of and given plenty of time and information. I was very pleased that they did not push or hurry me into anything. They were patient with me as i made my decision. more

wonderful experience! 2/14/2012

I got a follow up satisfaction survey from this dealer and it got me thinking about what a great and pleasant experience that was. Everyone there was friendly and helpful while getting my paperwork done. They told me a bout all the features of the car and how to work the wipers etc....They made me feel very comfortable and the car has been great as well. more

love it! 1/30/2012

This is a great dealer with a great sales team. I dealt with several people while taking care of the paper work and delivery of the car. They were all very knowledgeable and friendly. The experience was great and exciting just like it should be when you make a big purchase like this. They have been great to work with! more

Awesome! 12/16/2011

I worked with Steve Campano and he made things easy and quick to lease the car. the rest of the staff was a great help and just as quick. 1st class service all the way far beyond my expectations.A perfect experience. Thanks! more

Impressed 11/16/2011

I recently purchased a new G35 from your dealership. I was very impressed with both the car and your team. I previously owned a Lexus. When comparing the Infiniti G35 to the LexusIS300, the Infiniti won hands down because of the extras and it was just more fun to drive. more

Terrific service 11/2/2011

Infiniti of West Chester is by far the best car buying experience I have ever had. I got the most unbelievable deal on a used Subaru Legacy and the whole team I worked with there were very informative throughout the process. more

Highly Recommend 10/27/2011

Mark C. is the best! I have dealt with him when I purchased my last 4 cars from this dealership. I also bring my cars in for service here as well, and they are great! They treat me fairly, and never once pressured me into making a purchase. more
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Additional information

  • Hours:

    Monday 9:00 AM-9:00 PM, Tuesday 9:00 AM-9:00 PM, Wednesday 9:00 AM-9:00 PM, Thursday 9:00 AM-9:00 PM, Friday 9:00 AM-9:00 PM, Saturday 9:00 AM-6:00 PM
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