After a horrible experience at Crestview Service, my day turned 180 degrees better here once I started talking to Karim, the owner.
He was so nice, patient and professional. I don't know anything about cars, so I had a lot of questions for him. He was always willing to explain everything to me.
I had to leave my car there overnight for them to diagnose the cause of a noise that only happens when starting the car in cool weather. Although they couldn't hear it the next morning, when I picked up my car, I thought I heard it again. When I signaled this to him, Karim dropped everything he was doing in his office and jumped in the car to do a test drive with me. But the noise was gone again. I apologized for wasting his time, but he said only the owners of cars know the best about their cars because they drive them every day.
I have to go back in the winter to let them have a better chance to catch the noise, but I'm just glad that Karim will be there to listen.
Pros: nice, patient and professional
Cons: not found any yet