I brought my car here for repairs, and was told the engine was shot and they offered to take the car off my hands. It took a few weeks to get the title since I was in the process of changing my name. I told them what the situation was, and didn't think anything more of it until I went to drop the title off and found it parked illegally on the street, unlocked. The license plate was pried off, the stereo was missing, and it was obvious someone had tried to steal the car and would have had the engine been working. To really add insult to injury, they told me they no longer wanted the car. And since it had been gutted already by whoever tried to steal it after Import Minded left it on the road unlocked, I couldn't sell it for parts. I ended up donating the car, and had a difficult time even finding anyone who'd want it in that condition. I'm appalled. To their credit, it took me a long time to get the title to them; however, I had informed them that I was in the process of getting a new title with my married name on it and I had no idea they'd leave my car on the road. It was a '99 Toyota Rav 4 and aside from the issues with the engine, had been in great condition when I left it with them.
They never called to tell me that the car would be dumped in the road. Had they bothered to leave a message saying that they intended to leave the car parked illegally on a city street unlocked with the keys in the car, I would have had it towed elsewhere that day.
I used to work for a high-end car dealership in the service department, and know that this is not how good business is done. I can't even express my level of disgust at how this situation was handled. With the current state of the economy, word of mouth is everything...and they can be sure that I'll be telling everyone I know NOT to go to Import Minded.
Cons: Customer service