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Image Nails & Spa - 10 Reviews - 12221 Riata Trace Pkwy Ste 120, Austin, TX - Beauty Salons Reviews - Phone (512) 219-0033

Image Nails & Spa

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12221 Riata Trace Pkwy Ste 120
Austin, TX 78727
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(512) 219-0033
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Beauty Salons

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Personal Care

Reviews

( 5 )
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( 5 )

Best

I came in to get a pedicure with my mom and the service was great. They gave me a cute design on my toes and i even got a special price for being a kid.

Worst

I'm not a regular Mani/Pedi girl. Once every 3 months or so I will treat myself to a Manicure from a salon. I will say I was not especially impressed with the manicure. So I wou...

Walked out BAREFOOT! 6/23/2011

I'm not a regular Mani/Pedi girl. Once every 3 months or so I will treat myself to a Manicure from a salon. I will say I was not especially impressed with the manicure. So I would have given 3 stars for the manicure/pedicure if the owner was not so horrible! What I can comment on is the rudeness of the owner. I went in on a living social deal as well back in March. I had tried to go in in January only to be told the Living Social Deal had to be called in in advance. I was a tad bit upset to be turned away when it said walk in's welcome. It was pretty far out of my way. At this point I did not want to come back, but I had spent the money and so when I had cooled down I made the appointment. When I show up she mentioned that I had to pay tax on the service and they did not except Credit Cards for less than $10.... I do not carry cash... We argued forever about what to do. Her answer was to go to the ATM outside (and pay extra fees) - oh and if I left and went to my bank she would render my certificate invalid. I finally came up with a solution to do a french manicure on my fingers (for $8 EXTRA!) plus tip on the entire thing. I was so stressed out. I really just did not want to be there! I never got my $10 gift certificate to return - not that I would have come back! I tipped well because I felt bad for the tech. On the way out the owner takes away the flimsy foam flipflops that ever other nail place give you for free and says I should have brought the right shoes!!!!!! I WALKED OUT BAREFOOT!!!! Never in my life! Months later I am writing this review to tell you to stay away from this place. I spent more here than I would of at my local nail salon. This place needs to GO AWAY! more

Walked out BAREFOOT! 6/23/2011

I'm not a regular Mani/Pedi girl. Once every 3 months or so I will treat myself to a Manicure from a salon. I will say I was not especially impressed with the manicure. So I would have given 3 stars for the manicure/pedicure if the owner was not so horrible! What I can comment on is the rudeness of the owner. I went in on a living social deal as well back in March. I had tried to go in in January only to be told the Living Social Deal had to be called in in advance. I was a tad bit upset to be turned away when it said walk in's welcome. It was pretty far out of my way. At this point I did not want to come back, but I had spent the money and so when I had cooled down I made the appointment. When I show up she mentioned that I had to pay tax on the service and they did not except Credit Cards for less than $10.... I do not carry cash... We argued forever about what to do. Her answer was to go to the ATM outside (and pay extra fees) - oh and if I left and went to my bank she would render my certificate invalid. I finally came up with a solution to do a french manicure on my fingers (for $8 EXTRA!) plus tip on the entire thing. I was so stressed out. I really just did not want to be there! I never got my $10 gift certificate to return - not that I would have come back! I tipped well because I felt bad for the tech. On the way out the owner takes away the flimsy foam flipflops that ever other nail place give you for free and says I should have brought the right shoes!!!!!! I WALKED OUT BAREFOOT!!!! Never in my life! Months later I am writing this review to tell you to stay away from this place. I spent more here than I would of at my local nail salon. This place needs to GO AWAY! more

worst. place. ever. 5/15/2011

THIS PLACE SUCKS. there's no other way to put it. horrible customer service. horrible business ethics. i dont know how this place is allowed to be a business. if you want to be ripped off and go to a place that takes your money, then DEFINATELY go here. I hate this place and the people that run it with a passion and i NEVER right these kinds of reviews. I really hope its forced to close soon and everyone i know feels the same way I do. more

worst. place. ever. 5/15/2011

THIS PLACE SUCKS. there's no other way to put it. horrible customer service. horrible business ethics. i dont know how this place is allowed to be a business. if you want to be ripped off and go to a place that takes your money, then DEFINATELY go here. I hate this place and the people that run it with a passion and i NEVER right these kinds of reviews. I really hope its forced to close soon and everyone i know feels the same way I do. more

Love it 11/7/2010

I came in to get a pedicure with my mom and the service was great. They gave me a cute design on my toes and i even got a special price for being a kid. more

Love it 11/7/2010

I came in to get a pedicure with my mom and the service was great. They gave me a cute design on my toes and i even got a special price for being a kid. more

Best kept secret in town 11/7/2010

I was recommended by a friend to try this place out, since I live across the street at the Riata apts it's so convient for me. This place is so much better than before!!! It's under new management & she's great. I had the most pleasant time there, while getting my mani-pedi there. I was served wine and cupcakes..delish! The staff there are all so wonderful. I highly recommend this place to all my family n freinds more

Best kept secret in town 11/7/2010

I was recommended by a friend to try this place out, since I live across the street at the Riata apts it's so convient for me. This place is so much better than before!!! It's under new management & she's great. I had the most pleasant time there, while getting my mani-pedi there. I was served wine and cupcakes..delish! The staff there are all so wonderful. I highly recommend this place to all my family n freinds more

New & Improve 11/4/2010

This place is awesome!!! It recently has been reopened under new management. This place is better than before. She has great deals and specials going on. I got the best pedicure and manicure here!!! I love it, high recommended more

Bad Experience 7/2/2008

They only have one nail tech!!! This place is by Riata Trace apartments and there are also lots of office buildings around. When I call to make an appointment noone answers. I've tried just showing up and find that somone is already there. The tech sends you away to come back 2hrs later. Well I've actually listend and came back to find someone else beat me. I really like the work the nail tech does but have had to go somewhere else because I can't seem to get in for a fill. When I do get in the Tech can tell that I've been somewhere else and has the nerve to ask WHY!!! I'm done, I'm finally going to wash my hands of this place. I do not recommend this place because it will come to frustrate you. How much or for how long can you tolarate this???? more
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Additional information

  • Hours:

    Monday - Friday 10-7; Sat 10-6; Closed Sunday
  • Neighborhoods:

    Arrowwood, Riata Corporate Park
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