We have boarded both of our dogs with this business for years. The last time, which was this July for 7 days, we left our English Bred Black Labrador with them. When we picked him up he had been freshly washed and a bandana covered his throat/neck area (which is what they normally do when releasing your pet). Once we got him in the car we discovered that the scarf/bandana had obviously been placed there to hide a huge de-nuded area under his neck and at his throat. The area was totally devoid of his normally thick, black coat and was bleeding, raw, and all red. The area in question was approximately five (5) square inches. The flesh looked infected and obviously had not been treated. Our dog is in serious pain and refuses to eat or drink. We determined that they (Illiana) were about to close and we were almost at home, some 10 miles away, so driving back to their location was not an option. Once we arrived at home we placed a telephone call back to the business and explained to them what we discovered and inquired as to the reason and their knowledge of his injuries. They simply denied all knowledge and declined assuming any responsibility.\r
Our dog, aside from the obvious emotional and sentimental value to us and our children, is now a disfigured pure-bred Labrador. Even if we wanted to stud him out, his appearence is ruined and his temperment is much changed. He is no longer playful and attentive as before we boarded him at this business. Although we have no real chance of legal recourse, we wanted to spare unknowing owners/potential customers of this obvious neglect and poor/lack of attention to the welfare of the animals that they board.
Pros: Location and Price
Cons: Failure to Monitor Pets, Examine for injuries while boarded