After eating here more than a year ago, I booked a reservation for a business meeting with my boss and two others. I guess the fog of time must have dimmed my memory of the place, either that or the restaurant has gone downhill. My first visit, I recall a lovely meal in a lovely setting with attentive service. My most recent visit was nothing like the first time. It was the first week in February after a blizzardy day. The hostess seated us at a chilly front window table, rather than the cozy intimate back room. Do they not have a coat check, we weren't even asked. My fault? I could have spoken up. Next, the bartender failed to deliver a decent round of drinks, my scotch and water was just that, no ice. The second round included ice in a separate glass, the third time was the charm and my drink arrived as expected. The waiter was inexperienced, had to read the specials from a list, pronunciation was an issue, no upselling of the needed sides (meat on a plate is a bit lacking). The shared appetizers arrived but without sideplates, we reappropriated the bread plates for the task (where was the bread anyway?), and soon after, three different members of the wait staff attempted to place sideplates. Coordination? The entrees arrived and so did additional utensils, things were looking up! But sadly, the pork loin special was overcooked and tough. I was afraid to ask what the others thought of their meals. Thankfully, we had a lively and fun conversation through the meal, so the evening wasn't a complete loss. I did feel the need to shoot off an email to my colleagues the next day to apologize for the restaurant. We would have been better served at the Outback. This could be a good restaurant with experienced well-trained personnel, but sadly no.
Pros: Atmosphere is nice
Cons: Unprofessional wait staff, incompetant bartender, clueless hostess.