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Ikenaga Jack American Century Casualty Ins - 12 Reviews - 420 Lockhaven Dr, Houston, TX - Insurance Services Reviews - Phone (281) 875-8363

Ikenaga Jack American Century Casualty Ins

420 Lockhaven Dr
Houston, TX 77073
(281) 875-8363
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Insurance Services

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Business to Business , Finance


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( 12 )


All reviews seem negative


AWFUL, AWFUL, AWFUL....avoid this company at all costs. They will not pay for damages to your car and they are very rude. They are crooks and schemers. These people should be o...


AWFUL, AWFUL, AWFUL....avoid this company at all costs. They will not pay for damages to your car and they are very rude. They are crooks and schemers. These people should be out of business for the scams they run. Hopefully, they will be out of business because of the way they conduct business. DO NOT GET INSURANCE WITH THIS COMPANY. YOU WILL BE SORRY IF YOU DO BECAUSE THEY WILL SCAM YOU!!!!! more

crooks! 11/25/2011

ok, first of all, this is for the one in atl, ga...and what a story i have for you...a lady backed up into me when i was STOPPED on my motorcycle past a stop sign and told them that ""there was no damage"" LMAO THE BIKE WAS ON THE GROUND!??? So first they told me that my bike was totaled but then I HAD TO MOVE IT OUT OF MY OWN POCKET!! They kept playing games with me teling me that they ""couldn't get a hold of their insured"", but when I sued them they responded within that week! I ended up winning but they lady lied in court again, saying there was no damage yet the cop and my father saw the bike laying on the ground at the scene! Even after I won their lawyer kept on insisting to appeal even though the judge said that I had proved my burden...what a bunch of crooks more

The worst Company EVER 11/23/2009

We were involved in a T-bone accident caused by one of their customers, who was issued a ticket. She admiited to be at fault to police. The owner of the car she was driving gave his consent to drive it. Not only did they total our car but refused to pay any of our losses. I suffered a injury as a result of the accident and now live in constant pain and unable to work because of the pain. They will not pay for the loss of our car, storage fees while they took their sweet time to send out a claims adjuster to look at our car, none of our medical bills or lost wages. Headed for court to sue Cons: refuses to pay claims more

These people should be run out of business 9/15/2009

This has got to be the worst insurance company in the world. It took 9 months to settle a claim when their client was clearly at fault and admitted such. Office personnel in Houston are all a joke from the General Manager on down. They just do not care!!!!! Cons: Everything more

This Company Is A Joke 8/5/2009

I was sitting at a RED LIGHT third car from the front when I noticed an ACCCI insured driver swerving out of control coming from my right. Well as she passed through the intersection and for no apprent reason she made a sharp Left turn, only she did a 360 and colided my left front side. She totalled my car as she was in an SUV. She jumped the median and landed somewhat on top of my car. She tried to drive away revving her engine loudly but to no avail. I crawled out of my car through the passenger side where some co workers came to my aid (I was a block from my job @ 5pm). As I lay on the ground the woman came over and started yelling at me and my co workers because she was DRUNK!!!. She showed out when the police came she showed out at the hospital and she had THREE KIDS in the car. All of this was on the police report yet they had the nerve to say I caused the accident. ARE THEY SERIOUS??? Someone needs to shut this company down ASAP!!!!!!!!! The agent on my case was rude and told me they worked for their insured not me. Then they went against logic and did not settle out of court. SHAMEFUL! Pros: NO Pros @ All Cons: Lazy Claims Representatives Taught to be SHADY more

They don't care 7/26/2008

American Century Casuality is the worst insurance company ever... I too was involved in an accident involving this company. If anyone would like to contact me regarding your experience, I can give you some pointers... Please don't let this company continue to get away with their tactics! You never know what insurance company one is insured with if you are hit/injured/etc. jenbat79@yahoo Cons: No Return Calls; No Follow Through; No Concern for Clients more

avoid American Century Insurance if at all possible, will not pay claims 5/23/2008

An American Century client failed to yield right of way at a yield sign and crashed into the care my husband was driving and was forced into an oncoming pickup truck. Our car was totaled the truck was damaged as was the clients car. The police report states that the client of American Century failed to yield right of way and was even issued a citation. The report also states that HE crashed into my husband causing him to crash into the truck. American Century sent me a letter of deman that I (the car my husband was driving is in my name) pay for their clients car, they also sent the same letter to the driver of the truck. Today I received another letter from American Century that I must move my car from the storage lot that it was towed to within 3 days of the date of the letter. The letter was dated May 20 and I received it on May 23. I ask if they were going to pay for the tow truck to move it from storage and of course they said no. I can't move the car because it is totaled, cannot be driven.\r \r Avoid American Century Insurance at all cost.!!1 Pros: none found Cons: does not pay claims more

Do NOT try to file a claim 5/20/2008

One of this companies policy holders ran a solid red light and ran into not just me but another car as well. The Police Report VERY blatantly says that he was at fault. Both my daughter and I were taken by ambulance due to sustaining injuries in the accident. I am currently suing the insurance company. I have been fighting this insurance company for more than two months now, and see no real end any time soon. I'm still in a rental that I'm having to pay for on top of several medical bills. My lawyer can't even get them on the phone. Cons: Horrible service more

Avoid 4/7/2008

American Century Casualty Insurance is very good -- at collecting premiums. That's about it. When it comes to filing a claim -- either against the insurance company or by the company's own insurers -- they deny coverage and make it very difficult to collect. They are a joke of an insurance company and don't even have a website!! They insurer people who are high risk, and then question the driving record of the people they insure if they get in an accident. They are just about the premiums and money and have not intention of assisting their insureds with a claim. In fact, they will do everything they can to deny coverage. more

Stay away from them!!! 2/4/2008

I was in an accident with someone using this insurance and it took me a whole week to get them on the phone after calling their offices in four different cities every day and having to stay on the line for hours each time. They will not return my phone calls or acknowledge me in any way. They keep delaying the process and will not accept responsibility for the accident yet even though the police report states it was the other persons fault. I may also opt to go the small claims court way if nothing gets resolved. In my opinion this company does not seem very professional at all. STAY AWAY or you could be personally liable for paying damages to others. Cons: Irresponsible, unresponsive, refuse to pay claims even when their clients are at fault. more

WORK'N ON A BAD RAP 1/11/2008

Same as the other lady who's daughter car is damaged by this same insurance company. Their not responsive,\r and your forced to use your insurance carrier to pay for it. I hate to see folks that can't afford it to be with out.\r The police report said they where at fault so what's the problem......I'ts been almost 3 months. I just got my vehicle back. I had to rent for this entire time..Nice bill....They say they don't pay for your rental you pay and submit....I fear I will have to take this to court also...I know their are laws out their on this stuff. So I will do more research and file a complaint if this is not resolved soon....I'm not playing with them anymore....\r Good luck to you all.... more

Find another insurance company!!! 12/13/2007

My daughter's car was crashed into by a person insured with ACCC. They refused to pay the claim, even though she has 2 witnesses. The other driver was at fault and gave my daughter all her insurance information but didn't even ask for my daughters insurance information. If that does not show fault I do not know what does.I am glad State Farm will pay claims to people. If you don't want to end up in small claims court over accidents with other people sueing both you and ACCC (which we are about to do), then I would look for another insurance company!!! more
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Additional information

  • Neighborhoods:

    Greater Greenspoint, North, Century Plaza