One Star is too good ---- I give this a negative 10 rating.
Stay away from signing up on a Custom Built Personal Training Contract!
The local trainers at In-Shape are great, but if there are any problems with your agreement or billing you will get absolutely no where, and the local folks have no power to help you.
I either did not know, or could not remember that after my 6 month contract was up, to send in (30 days before) a CERTIFIED letter telling them to cancel the AUTO RENEW Policy.
I noticed the day the debit was "pending" to be paid from my bank account, called the corporate office, and was told by their so called customer service person, basically - "Too bad - so sad".
The worst customer relations policy I have ever encountered. They were absolutely unwilling to refund he charge and did not care one whit if I was happy or not.
I am out $240 for services I do not want, and will not use.
If you want personal training, do it on an individual basis. This company is 'BUILT' on greed, not 'PERSONAL' service.