Let me start out by mentioning that this hotel is in a great location. It?s close to both the Capitol building and the Metro station. However, while the rooms were clean and the hotel was nice inside, it was not very well run. Each staff member seemed to be confused as to what their particular duties were, especially the concierge service area.
We booked this hotel online and ordered the Amour package for our second night, which includes champagne, strawberries and two complimentary breakfasts. We didn?t hear anything about this until we went and asked the concierge the second night at about 8pm. They didn?t have a clue what we were talking about and couldn?t find the order in their system. Then another person said that the Amour package was a Valentine?s Day special and they didn?t offer it anymore, even though it is listed on the hotel?s website as a regular package. After a bit of running around to the amenities person and back to the concierge, they finally delivered the champagne and strawberries later that night. It was just a bit frustrating knowing that we wouldn?t have received what we paid for had we not inquired about it.
The other thing I would like to mention is that the hotel bills itself as the ?premier luxury hotel in downtown Washington DC.? This was hard to believe given the astounding amount of children that were present during our stay. I have no problem with children. I do, however, have a problem being outnumbered by children 2 to 1 at 11:30pm in the hotel?s bar area. It?s hard to enjoy a quiet drink with your significant other when you have toddlers and 6 year-olds running past you constantly. I don?t fault the children, I fault the parents. And that?s who you will be sharing this hotel with; parents who take their kids to the hotel bar at 11:30 in the evening.
Despite the overall tone of this review, I would say that this is still a good hotel if you don?t set your expectations too high. If you?re just looking for a place in a nice location where you can sleep well after a long day of walking through the city, then it will suit you just fine.
Pros: Location, clean rooms