My vet ran out of an expensive special diet that one of my cats must eat, and I had a very hard time finding another vet that stocked it. When I called Hurst Animal Clinic, I spoke with Betty, who acted quite pleased to tell me that they were unable to help me because I was not a client. She would not even look to see if they stocked the food, actually would not even let me tell her what kind of food it was, and informed me in a very condescending tone (calling me "honey") that they were not a pharmacy for other veterinarians. This is a diet for cats with struvite crystals we are talking about here, not crack nuggets. I would have been happy to bring my cat in for an exam if that's what it took to get the food, because my cat needed it and I was getting desperate. But Betty did not even offer that option, her only answer was NO ("honey").
I guess Hurst Animal Clinic has enough clients and they don't really care about presenting a professional, caring image to clients of "other