Hurricane Movers has been entirely remiss in their responsibilities concerning shipment of
my household goods. My experience with them has been riddled with their incompetence, poor
communication, customer neglect, and unethical behavior.
The following recounts a few of the problems encountered in my move . When working out the details of the required move, I stressed over and over that I had one large item that could not be lifted by
hand and that an 18-wheeler could not get to my house (up my driveway). Therefore, I was
assured that a ""short truck"" with proper equipment (a lift) would be used to pick up my
property and that it would go straight through to Nebraska. They didn't tell me that the scheduled pickup date was not possible until the day they were supposed
to be there. The operations manager told me they had tried to call me all day on
the 25th, but that is a falsehood-I have caller ID and the first time they tried to call was
at 5:55 p.m. the night before they were supposed to be there. They finally showed up a day
and half later-WITH AN 18-WHEELER and NO EQUIPMENT to load the heavy item! I had to use MY
TRUCK to pull the item down the driveway, and MY GARDEN TRACTOR to push it up their ramp
onto their truck! And they wanted to charge me $250 for ""special equipment"" needed to move
the ""bulky item."" They DID NOT provide the special equipment and I ended up having to do
much of the work for them. They were adamant that it was a legitimate charge, but finally
relented after I made several calls to them. (The charge showed up on my credit card, anyway, and after several more calls and email, they credited my card for the bogus charge.)
At delivery, there were three items delivered that didn't belong to me and at
least two of my items were not delivered. The most notable is a glass table top that we brought to their attention immediately. A day later, I was given the ""good news"" that the table top was in their warehouse in TX and that it would be delivered within a few days. However, despite numerous calls to customer service, and repeated assurance that the issue would be resolved quickly, nothing was done for over two months. That is, at the very least, incompetent and inconsiderate of the customer.
In preparation for the move, I also got estimates from Allied, North American, and Mayflower. Since Hurricane Movers could ""guarantee"" a pickup date and costs were all comparable, I went with them, anticipating better service from a smaller company. (One of the larger companies advised me not to trust my possessions to some ""fly-by-night"" company. Wish I'd known then what I know now.) This negative review would not be necessary if they had sent the right (promised) equipment so the warehouse storage would not have been necessary. The situation would have been tolerable if they had followed through on their commitment and responsibility to take care of the customer's interests.
Cons: Make up lies to cover their incompetence