We moved into Huntersville over this past summer. Our dog got into something that made her face swell up with an allergic reaction. My husband called HACH for an appointment, and they told him to come on in. When he got there with our dog, the clinic was completely empty, as it was first thing in the morning. Even though we were new to the area and needed to establish ongoing pet care and even though the clinic was completely empty, they STILL charged us $60 to ""work us in."" Unfortunately, whatever they did reduced the swelling, but over the next two days, our dog lost 10% of her body weight through a combination of vomitting and not eating so we had to take her back there out of need. Recently, our dog has had limping and we had an xray taken, which a friend of ours outside of the area told us that they over charged us for. Now we are trying to get a second opinion before spending another $600 on a biopsy, and HACH refuses to give us the films, which even PEOPLE can get from their doctors. The office manager hasn't returned calls and the staff said that she is in a meeting ALL DAY with no breaks (hard to believe), and we're still waiting on a call from the vet. Also, we're waiting to get the films back to the office from the specialist, which was great and sent the films back two-day, and even though they are probably in the mailbox today, the clinic only checks their mail every other day. Ridiculous that animals' health hangs in the balance, and it is too inconvenient for them to check their PO box more than two days a week, even when they know something is urgent. They checked it this morning, but won't be going back until MONDAY. My recommendation is to go somewhere that the staff and doctors care about the animals as much as the money they're taking.
Pros: They will see you immediately
Cons: They will charge you for it