I placed my order online, which was great. They called to ask me if my address was in Englewood or Englewood Cliffs, that was my first clue that something was going to go wrong because my address was given to them as Englewood, so not sure why they needed to ask.
I told them it was Englewood, and where my house was. Someone called about 20 minutes later to say they were here, and is it the brown or white one. I said brown or white one what, he said house. I said, he was in the wrong place. The person on the phone said, Cliff Road. I said no, Cliff Drive. And 10 min later he showed up.
Horrible experience. If I give you an address use it, don't go somewhere else, especially after you called to verify it.
I want a refund.