My husband bought me a very nice pair of sunglasses at hub optix in lake oswego and after wearing them for a week I decided to exchange them because the stem hurt my ears. I was told that the policy was to accept returns after 5 days only, no exceptions!! This was only 7 days after they were purchased. I really like the store and selection but will not purchase anything else there because after they get their money they really don't care if your happy with the product. That is very poor customer service. I'ts really a shame. I will most certainly tell everyone I know, DON'T SHOP THERE!!!!
Pros: great selection, friendly sales people
Cons: poor customer service, poor customer service, poor customer service