Similar to NashAmbition, I dealt with Andrea and was conned too. She basically forced me to sign the papers during the ""free consulation"" that cost me several thousand dollars. I didn't really like it but decided that I would proceed because she promised me I would get all sorts of tests that I was going to have to get anyway so it might as well be done there. Of course, they never did the tests and I had to pay another Dr to do them later. Then, I had some problems with my bill (they owed me money due to an overpayment) and I called and went to the office at least 30 times over several months, but I was always told that Dr. Hale's wife was who I had to talk to and she was never available. I'd be told to leave a message and no one ever called. Every person there would promise someone would call me by the close of business that day, but it never happened. It was so frustrating dealing with them and losing so much money with no results because I so wanted the hormone replacements to work. If any of you are considering it please go somewhere else because this place is not in it to help anyone except themselves.