I went to the 1700 West Loop N. store to redeem a gift card my friend gave me. I picked a nice pot for a house plant that I had previously bought. At check out the cashier was new, so she was freaking out because she didn't know how to ring up the sale/gift card payment. So she called Eduardo, the supervisor. Instead of greeting me, he didn't even acknowledged me - He sighed and said, another gift card? What is the problem with this man? somebody paid the store money to get me the gift card! Or was he trying to make the new cashier feel bad? Either way, that is not something a customer should witness if they want the customer to come back. Needless to say, to ring up the transaction he walked the cashier through it, but they took a long time because instead of asking me how much was the gift card for, Eduardo had to have the register tell him. While I patiently waited, reassuring the new cashier that she was doing a great job (it was Eduardo's jot to tell her she was doing fine - if he wants her to stick around that is) I completely forgot to handle her the $5 coupon I had clipped from the newspaper. So, hours later I went back to the store to see if there was any way I could still get a price adjustment for the coupon I forgot to use hrs. earlier. The cashier said that that wouldn't be allowed, but I insisted that she asked the manager. Eduardo, the supervisor walked right by me without greeting me, and he went to a register to take care of a customer returning a peach tree because it was self pollinated (whatever that means.) when he finished the transaction, he left the register without noticing that I had been patiently waiting to talkt to him. A nice non-English speaking lady told him I'd been waiting long. So he stopped. I told him I ment to use my coupon when I bought the pot hours earlier, but I forgot to hand it to the cashier at the time of purchase. He told me the store polici is no returns, no exchanges, and no using the coupons after the purchase. I could not believe he told me that when I had just witnessed the previous customer returning the peach tree and he took it back, the $69.99 peach tree. However, he said he was sorry there was notheing he could do about it. He said defiantly, call the office if you want. I though that is just what I will do. I will call someone and let them know that they need to train Eduardo in customer service ethics, and just the plain basics of being nice to customers, just plain courtesy. Unfortunately, the Houston Garden centers website has no link to phone numbers of emails for customers to send feed back. It is no wonder customer service sucks at the Houston Garden Center. From now on, I will but my gardening items at lowes where they have a very good variery of plants, pots, soil, etc. and Lowes has superb customer service and they guarantee plants for a year, and they accept returns and exchanges with a nice smile and excellent attitude the way customers should be treated. The houston garden center employees could learn a lot from the Cornelious nursery located on Voss, near San Felipe in SW Houston where customers get the red carpet treatment.
Pros: Didn't find any
Cons: high prices, no Enghish speaking employees, bad manners, etc