This is a store with class. Walk in, browse around, and within minutes one of the lovely customer service reps will offer you a beverage and ask if they can assist you. They don't hover, and most days they are very busy, so be patient, they will notice you and then, they will take care of you. The customer service in this shop is top notch. It is my new ""go-to"" store for all my Brighton and other gift needs - even when the giift is for me.