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Hour Eyes - 1 Reviews - 11802-B Rockville Pike, Rockville, MD - Chiropractor Reviews - Phone (301) 770-7780

Hour Eyes

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11802-B Rockville Pike
Rockville, MD 20852
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(301) 770-7780
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Worst customer service I have ever experienced! I talked to three different employees and was given three completely different answers to my questions concerning contacts. When on...

Absolutely horrible customer service 3/6/2012

Worst customer service I have ever experienced! I talked to three different employees and was given three completely different answers to my questions concerning contacts. When one employee told me over the phone that I could come in and get a free trial of disposable contacts since I had recently had an eye exam there, I drove to the store. The person at the front desk tried to argue with me and said the other employee gave me wrong information over the phone. When I asked to speak to the person in charge or to an optometrist, he said I would have to ""get in line and wait 3 hours because other people are in front of me"". Unbelievable how much they devalue customers! I will never again purchase eye wear at Hour Eyes or have exams performed at their office. I simply needed to be fitted for contacts. Hour Eyes wanted to charge me over $100. I went to an optometrist in Silver Spring where I was a new patient, and he charged me only $35, and included a free trial of lenses. more
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Additional information

  • Hours:

    M-10am-8pm T-10am-8pm W-10am-8pm Th-10am-8pm F-10am-8pm Sat-9am-6pm Sun-12pm-5pm
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    North Bethesda
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