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Houle's Plumbing Heating & Air Conditioning - 4 Reviews - 19 North St, Waterville, ME - HVAC Contractor Reviews - Phone (833) 263-3557

Houle's Plumbing Heating & Air Conditioning

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19 North St
Waterville, ME 04901
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(833) 263-3557
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Reviews

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Best

To keep in simple words lets just say I have not come across such talented professional people in field of plumbing. Truly amazing service, great knowledge and expertise makes th...

Worst

The guy kept changing his prices. I just received an adjusted bill in the mail months after project was paid in full supposedly due to an calculation error on the technician's par...

The $1200 call to loosen a screw 11/27/2018

My water had been running slow for a while so I made the mistake of calling houses to come fix it First, I work nights I tried to set the appointment up for 3rd since they have "24hr service" but was told they don't like to start jobs that late in the day So I set the appointment up for the following Mon (what's one more weekend with my water at a trickle) Monday arrived but the technician didn't show up until 2:30th because there was an emergency call that took precedent over my scheduled appointment He did hardly any troubleshooting but did replace lots of parts that didn't need to be replaced, then had to call the office to get a different tech to come out because his shift was over While waiting for tech#2 to show up I called the office to get an eta and was assured that my water would be fixed tonight since they offer "24hr service" After close to an hour, tech#2 exclaimed that he had worked for them for 30 years and he didn't know what was wrong with it, and he wasn't going to stay until it was fixed At this point tech#2 (also the most unprofessional tech) left and I had zero water Day 2 arrived and I get home from working nights and after waiting for a couple hours I call the office to see when the tech would be coming back to fix my water I was told that they were closing up camps for the winter since some cold weather was due to arrive shortly and that was an emergency I explained that I have 2 senior citizens, 2 adults, 1 teenager, and 1 toddler relying on the pump in my house and I now have no water (when does that qualify as an emergency? ) Eventually tech#3 (yes a different tech than the previous two) shows up and after a half hour of troubleshooting he fixed the problem by backing off 1 screw Long story short, MONTHS later I received a bill for $1200 for parts that didn't need to be replaced and labor of useless techs who don't know how to troubleshoot, just replace parts Do yourself a favor and hire an experienced plumber, not these jokers more

The company is fine when they are making money. However, when it’s time to support their work, it has been made clear that they will turn on even their most loyal customers 6/25/2017

As a long time customer, spending literally tens of thousands of dollars on multiple properties, I ended my relationship with Houles because of their disregard for customer service and lack of warranty support of their parts and craftsmanship. My first and only complaint was about a mere $133 bill. Last fall plumbing was installed which ultimately failed this spring. During a service call to repair the plumbing issue, the technician never indicated there was a cost associated to correct the problem. Weeks later, without notice, I received an email with a statement requesting payment. Confused, I responded that I believed that should not be chargeable because there appeared to be a problem with the craftsmanship. My email was forwarded to the service manager to which was answered with terse, accusatory language. The service manager, Randy, blindly assumed the problem was because of my own misuse, without speaking to me nor personally making a house call to investigate the matter. In my disbelief I wrote to the company's president, Anthony, and included a check to shore up and finalize my account. Anthony was also quick to respond by reinforcing his service manager's blind opinion, and stated that it must have been caused by my own misuse. As a feeble attempt to rectify the matter, he offered settling the service call at half price, as long as I called his billing office for this arrangement. Clearly he missed the point. more

Shop Around... 1/12/2016

The guy kept changing his prices. I just received an adjusted bill in the mail months after project was paid in full supposedly due to an calculation error on the technician's part. I was going to have them install a new furnace, but the guy kept increasing the price as we talked and once I got him to put it in writing, it was about a thousand dollars more than we had initially discussed. Also, when they did work, they used supplies that did not fit my original piping leaving things appearing awkward...and depending on who you talked to, I have galvanized piping. No thanks. Not professional. Shop around and do your homework. more

Excellent service. People at Houle's are skilled and courteous. Thanks to Houle's for giving us excellent service. Cheers. 2/25/2010

To keep in simple words lets just say I have not come across such talented professional people in field of plumbing. Truly amazing service, great knowledge and expertise makes them different from the rest. Highly recommended to others. People if you are looking for experts who can handle your plumbing problems try Houle's once. It is always refreshing and easy to work with them. Thank you Houle's Plumbing for being courteous and helpful. Keep it up. more
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Owner Message

  • About Us Founded by Armand Houle in 1940, Houle's Plumbing, Heating and Air Conditioning has been providing services to the Greater Waterville area for over 72 years. Armand started out with one business philosophy: if you do quality work, word of mouth will do the advertising for you. That philosophy has stood the test of time. The one-man, one-truck business of the 1940s grew under the guidance of Armand's son Carroll to include one of the state's first bath showroom, an expanded staff of 30 full-time professionals and 18 service vehicles. Carroll's daughter Kimberly LaMarre, P.E. and son-in-law, Anthony LaMarre, P.E. joined the Company in 1995. Since Carroll's retirement in 2005, Anthony has taken over as President. We take pride in supporting the local community and are grateful to the greater Waterville area for allowing us to service your plumbing, heating and air conditioning needs. Our Services: PLUMBING - We offer 11 licensed plumbers and 7 licensed apprentices to get the job done. Repairs done right If there's a plumbing problem in your home, we'll fix it. From leaky toilets and hot water heaters to clogged pipes, septic problems and low water pressure we've seen just about everything and know how to repair it all. Installations and new construction. If you're building a new home, remodeling a kitchen or bath, or just installing a new sink or disposal, we can take care of it. As a certified reseller for Moen, Kohler, American Standard, Toto, York and Axmen Anderson, we work with the best. Repining - Some types of plastic piping can cause ongoing maintenance problems and actually lower the value of your home at resale. In these cases, repining is often the best option. We're experts at whole-house repining with as little disturbance to the home as possible. Our team has years of experience handling commercial plumbing needs as well, including: water heaters and boilers, backflow devices, drain clogs (including hydro jetting), pipe replacement, fixtures and appliances of all types and sizes, water and sewer lines, gas lines, grease traps, sand traps, lint traps and sump pumps. Heating and cooling - We offer 15 technicians licensed in oil and gas service and 8 licensed in propane and natural gas to handle the job. Heating Systems - No other single system in your home plays a larger role in your comfort or how much your utility bill will be than your heating system. That's why we specialize in comfortable, cost-effective heating solutions, including furnaces, boilers, and heat pumps. Air Conditioning We can help you maintain and repair the system you have, or replace it completely. As factory-trained technicians, we can provide routine periodic inspections, licensed warranty and post-warranty repairs, and immediate emergency response. Air Quality Indoor air pollution can affect your family's health. We can help supply and install air purifiers and humidifiers, and we're certified in duct system design, installation, and cleaning. HVAC Operations and Maintenance We provide full-service maintenance, with dedicated staff to ensure on-going system maintenance and quick repair. HVAC Installation - We provide full and partial HVAC system replacement, as well as brand new ground-up installations. HVAC Systems Design and Project Management We specialize in retrofitting older buildings with new heating and cooling systems. We'll also take on the installation of systems in new buildings from the ground up. Water and wells - How does your well water taste? Do your bath faucets and fixtures show a powdery scale or orange stain? At Houle's we can test your water mineral content on-site and design and install a conditioning system that's right for you. Houle's also offers ultra-violet oxidation and filter systems

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