Considering that I grew up in Houston, I never knew what a fabulous "vacation" I could have in my hometown, thanks to Hotel ZaZa. Since I live/work overseas, I wanted to book a nice hotel for my visit to Houston, and I was very lucky to have come across this hotel before it even opened. From the initial booking, the service was impeccable! Originally, I booked for a petit King, but due to change of plans I needed a bigger room. When I contacted the hotel through email, not only did they graciously oblige, they also gave it to me for the same rate as the petit King.
From the moment we arrived, the staff was more than accommodating. They went above and beyond most 5 star hotels in getting us what we needed. The hotel was extremely stylish, the rooms beautiful, and the amenities were also a perfect touch. We loved the unique small pillows, the Bulgari bathroom sets, the 42" screen plasma TV!
We spent the last day at the pool after we had already checked out, and the atmosphere and surroundings are like you are in some vacation hot spot. The pool is a bit small, but the surrounding more than makes up for it. The pool area also has private outdoor bungalows that are beautifully decorated.
My experience at Hotel ZaZa was one of my best stays in a hotel.
The only thing I think they could work on is the service at their bar/lounge. The service was extremely slow. We must have waited about 30 minutes for someone to even come to our table. Other than that, I thought their overall staff and service were magnificent!