We arrived at 10 pm after flying in from NYC, with what we thought was a guaranteed reservation. But they gave it to someone else, saying they were overbooked. We had booked this room 3 weeks ahead of time and had called because we wanted a specific room(we had stayed there before for a wedding and it was lovely). They offered to put us up somewhere else for the night, but the whole purpose of the trip was to wake up there and have friday by the pool. I called the Pruneyard Hotel and they took us at a discounted rate as a gesture. I will stay at Pruneyard again. I will not go back to Hotel Los Gatos. They have lost a repeat customer and any referrals.