The dentist Dr Kuhn I have no complaints and Dr Bakos seems like a decent dentist. The office staff leaves a lot to be desired. I was kept waiting for 30 minutes in the office because one of the ladies at the front desk did not pass along a message. I came in for an implant and was numbed and draped, and the implant was cancelled because the lab messed up the guide. The lab, which is in-house, had a mold of my teeth and somehow forgot to add the PERMANENT metal retainer I have on my teeth! I was rescheduled for a month later! Two days before my appointment I was contacted and told due to another lab area my appointment would have to be rescheduled. Another month of waiting. I had a crown that came off (it was in place for six years prior) and it was recemented at horizon one. It came off three days later. It was recemented again by horizon one and came off again! I was charged for visit after being told there was no charge and I had to speak with the claims and office manager a minimum of four times before it was removed. I asked to speak to the dentist (Dr. Bakos) to inform him of the trouble with the office staff and I was told by his assistant (after waiting 25 minutes) that he would not talk with me!