In the fall of 2005 I purchased a Lennox central air unit from Ken Horbett Sr., Horbett Heating and Cooling. Since it was the fall and the unit would not need to be used, the instillation (addition of refrigerant) was to be completed in the spring 2006. In the spring of 2006, I called Horbett Heating and Cooling and asked them to finish the instillation, but I never received a call back for an appointment. After repeated calls in early summer 2006 (after several hot days) I was able to get an appointment for the completion of the instillation. The unit worked well over the rest of the summer 2006. In spring 2007 we called for and received a preventative maintenance appointment (prior to using the unit) for both our furnace and central air units (mechanic Chuck). In June 2007, the central air unit was turned on and found to not cool the house. We placed a service call to Horbett Heating and Cooling and received prompt service from their mechanic, Chuck (6/30/07). He determined that the unit was likely leaking refrigerant and needed refrigerant charge (5 lbs). He also felt that, because he could not find the leak, the unit would likely malfunction in ?one week?. Chuck charged the unit at a cost of $339.24 for new refrigerant. When I heard Chuck?s assessment I called Ken Horbett, Jr., from Horbett Heating and Cooling to ask why he would not just repair the unit. He told me that finding the leak could take time and the summer was his busy time for AC units. Ken did offer to fix the leak free of charge to me. It is now July 7th and the Central air unit no longer functions. I?ve once again placed a call to Horbett Heating and Cooling?s who now state that their ?repair kit? is not functioning and would take a week to come back for repairs.
Pros: They do very nice duct work
Cons: Do no provide service if anything goes wrong