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Horbett Heating & Cooling - 10 Reviews - 3725 Genesee St, Buffalo, NY - Plumbing Contractors Reviews - Phone (716) 822-8125

Horbett Heating & Cooling

3725 Genesee St
Buffalo, NY 14225
(716) 822-8125
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Last Thanksgiving day, Our funace of 26 years decided to stop working. A call to Horbett's emergency number put me in touch with the most helpful people. The service tech was ther...


I have lived in my mobile home for over 11 years. During this time, I have called Horbett Heating & Cooling a couple of times for service. Both times I have been pleased. Horbe...

Editorial review from Citysearch 3/27/2014

My friend referred me to Horbett Heating and Cooling about 24 years ago. I had a great experience on the first visit and every single visit since. I have used them for emergency service and I also had them install a new furnace and air conditioner for me about ten years ago. When I purchased the new units I found their pricing very fair and workmanship was outstanding. I was very impressed that the owner came out to inspect the job and make sure I was completely satisfied. I am writing this because my furnace stopped working this winter during one of the many storms we had. I was afraid that they may not be open, everything was closed and cancelled that day. It was very cold in my house and I was so nervous that my pipes would freeze. I called Horbett Heating and Cooling they promised they would make it over to help me\r and they did. This company has never let me down. I highly recommend this company to all. more

Editorial review from Citysearch 3/26/2014

We had Horbett Heating and cooling install our furnace and a/c. Mr. Horbett was very \r knowledgeable and advised us on the best system for our home. The installers were thorough and respectful of our home. I would recommend this company. more

Editorial review from Citysearch 1/24/2014

Horbett heating & cooling is the worst business I have ever encountered.In late spring of 2012 I was at the W Seneca Home Depot signed up for an estimate on an A/C unit to be installed ,gave name & number .a couple of weeks later an appointment was set up with Ken Horbett Sr came out gave me an estimate .swar that his company is not like the other guys.ITold him I would think about it he said that the price would be going up.I decided to wait to the following year.In November of 2012 my wall furnance was giving me problems so what better way to see how Horbatt was all about (better than the other guy) So I called I was told the service call would be $89.00 the service man came out cleaned the pilot and burner checked operation was told it'ok Ilooked at how it was burning and asked about the color of the fire at the burner did not look wright to me very orange the service man said that's normal.I thought your the expert OK.He charged me $182.70.Febuary 2013,82 days later the furnance stopped working .I was out of town at the time,I call Horbett to be told the service call would be $89.00 and they would need a authorization in the amount of up to $ 250.00 I had no other option but to agree.the service man showed up same guy looked at the furnance called me and said we can clean it or sell you a new furnance.Being in the position I was in out of town I was not happy with that they wanted to sell me a new furnance.So I called Horbett talked to Ken Jr he told me that he never said that to the service man.They must have talked before calling me.Jr said he would have the service man clean the heat exchanger,Their was no sign of any soot problem in nov 2012 ,82 day prior.I was billed this time 547.56 for a total of $730.26 Remember I only authorized up to $250.00. That in excess of 297.56 .This furnance is a basic as a 1963 Chevy bis cane with a 6 as pristine condition as a Barrett Jackson automobile . After I returned home after repeated phone calls to Horbett heating and cooling leaving messages never to be returned ,I made a trip to their place of business on Genesee St .To be told Ken Jr was not their to leave a phone number ,so I did left 5 mins later Jr called yelling at me that I gave his counter person a really hard time,(very untrue) Jr and I met their 25 minutes later He agreed to refund me 1/2 back but he would half to consult with his legal dept first .I received a letter in March 2013 saying if I sign it Horbett would refund money and by signing it would release all liabilities from Horbett and there would be no further service work to be done.This is a rental property I was not going to take on the liability if something was to happen.So you the people who reads this you be the judge.As for me the word is being said Horbett Heating $ Cooling is not the company of choice.And for the A/C I had it installed in spring of 2013 for a lot less $$$$$$'.\r \r Pooch\r \r more

Editorial review from Citysearch 7/7/2013

I have dealt with Horbett heating and cooling over the past 20+ years. I have found them to be consistently responsive, reliable, courteous and reasonably priced. I have referred Horbett to family and friends, knowing they will go out of their way to assure their satisfaction. Highly recommended! more

New Furnace 3/29/2012

Last Thanksgiving day, Our funace of 26 years decided to stop working. A call to Horbett's emergency number put me in touch with the most helpful people. The service tech was there within the hour. The furnace had heated it's last cubic foot of natural gas. The tech explained in great detail about the new Modulating Furnace's. The crew was at my home the first thing the next day,(the day most people dont have to work), and installed our new furnace. We were told the new furnace would save us money on our gas bill. WOW were they right!! Our home is more evenly heated, and my wife is thrilled about the gas bill. ( kinda hard to thrill the wife anymore!). All in all, the service was great, the furnace is great, dealing with Horbett Heating was a very positive experiance!!! more

Very disappointed with follow up 10/31/2011

I have lived in my mobile home for over 11 years. During this time, I have called Horbett Heating & Cooling a couple of times for service. Both times I have been pleased. Horbett, Jr. did advise, on one of these visits, that we should purchase a new furnace soon. more

Horbett Helps 4/6/2011

My thanks to the guys at Horbett Heating and Cooling I have an older home where things were not done in a professional manner. in fact some of it was downright wrong. They were able to redo the my ductwork and keep my entire house warm. Thank You more

My Favorite 3/18/2011

I know calling a Heating Company my favorite sounds strange, but they are! I get anxiety when I have to call a repair company. I am always nervous about who to call. Well my friend referred me to this company and absolutely I love them. I have used them many times now. First for repair which they were fair with price, excellent with repair and fast with service. I love them so much I used them just recently to install a new Energy Efficient furnace and A/C. They installed some new Duct work to help me with some problem areas and I can not believe the difference! They really know what the are doing! This is my way of giving back to them and helping all those who do not know who to call....well now you do! Call Horbett Heating & Cooling. more

Fast reliable and fair 1/12/2011

I having been using Horbett Heating and cooling for almost twenty years and am very satisfied. Ken and his crew have worked on my home, my repair shop and my rental property and I always have been completely satisfied. They have even gone as far as installing a heater on my pool and have custom designed and built a stainless steel exhaust for my oil furnace at my repair shop, both things they do not specialize in but did an outstanding job at. So if you find yourself in the need of Heating or cooling, don't hesitate to call Horbett Heating and Cooling and tell them Russ sent you. more


I had a furnace installed by Horbett heating in April. It was installed so professionally. Everything was hauled away and in no time the furnace was up and working properly and there wasn't anything left behind. They were there when they said they would be. They even moved the thermostat to a new location, to make better use of the heating. They were friendly and knowledgeable, and answered all and any questions that I had. They were prompt in sending the paperwork for the rebate. I would not hesitate to recommend Horbettt heating and cooling to my friends. more

Best Value for the money! 11/9/2010

I never worked with a contractor that was as professional and knowledgeable as the staff at Horbett Heating. The first time I called, they replaced my old 80% furnace with a new 90%+ Rheem furnace; professional installation-all nice guys working on the job. I called back and had 2 hot water tanks installed, same professional service and worth every penny. Quality price for quality work! I highly recommend Horbett Heating. I'm calling them back because I also need insulation! It's great working with one company for all my household needs. This is a family business- you can tell, they really care about their work. A+ in my book! more

Wonderful, simply wonderful 9/13/2010

My old heater was 98 percent inefficient. So when they put in my new furnace my gas bills went down so much that the gas company thought we were steeling gas and replaced our meter :) more

Watch out for these people 6/24/2010

Here is a note I sent to home depot who just brushed me off so far! Pros: none top be found Cons: don't stand by thier products or word! more

Horbett Heating and Cooling 7/9/2007

In the fall of 2005 I purchased a Lennox central air unit from Ken Horbett Sr., Horbett Heating and Cooling. Since it was the fall and the unit would not need to be used, the instillation (addition of refrigerant) was to be completed in the spring 2006. In the spring of 2006, I called Horbett Heating and Cooling and asked them to finish the instillation, but I never received a call back for an appointment. After repeated calls in early summer 2006 (after several hot days) I was able to get an appointment for the completion of the instillation. The unit worked well over the rest of the summer 2006. In spring 2007 we called for and received a preventative maintenance appointment (prior to using the unit) for both our furnace and central air units (mechanic Chuck). In June 2007, the central air unit was turned on and found to not cool the house. We placed a service call to Horbett Heating and Cooling and received prompt service from their mechanic, Chuck (6/30/07). He determined that the unit was likely leaking refrigerant and needed refrigerant charge (5 lbs). He also felt that, because he could not find the leak, the unit would likely malfunction in ?one week?. Chuck charged the unit at a cost of $339.24 for new refrigerant. When I heard Chuck?s assessment I called Ken Horbett, Jr., from Horbett Heating and Cooling to ask why he would not just repair the unit. He told me that finding the leak could take time and the summer was his busy time for AC units. Ken did offer to fix the leak free of charge to me. It is now July 7th and the Central air unit no longer functions. I?ve once again placed a call to Horbett Heating and Cooling?s who now state that their ?repair kit? is not functioning and would take a week to come back for repairs. Pros: They do very nice duct work Cons: Do no provide service if anything goes wrong more
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