I lost my Cat of 11 years, Midgette, very suddenly. It has been an exceedingly difficult time. My conversations with CARRIE, at Honor Thy Pet, have been brief. But they have been very good experiences. She called to leave me a very personal and still professional message about urn selection. She used my cat's name. She expressed care and concern about my loss. When I got a chance to call her back, (it took a few days due to work and a bad cold resulting in a lost voice) it was a Saturday. She did NOT sound interrupted or put off at the weekend call. She was very knowledgeable and was instantly able to answer any questions I had about picking up Midgette's ashes and Urns. She said it was Their HONOR To Take care of my Family during this hardship. In a conversation that lasted only a few minutes, she put me at ease any worries I may have had over my Kitty being treated as ""just a cat"". She was so, so very special to me. And I feel she was special to Honor Thy Pet. THANK YOU SO MUCH CARRIE AND 'HONOR THY PET'. I truly feel taken care of and have every faith that my beloved cat's remains have been treated with honor and fairness. 5 Stars.