We recently purchased a mattress set from Home USA, and we had nothing but trouble through every step of the process! The salesmen tried to pressure us into purchasing a mattress we did not want, and then the truck carrying our mattress was delayed over a week, even though they PROMISED they would have it for us at a certain date. They then offered us a different mattress, but when it was delivered it had stains all over it, and the springs are uneven. One side is rock-hard, and the other side is so soft that the mattress completely collapses in on itself when you apply just 20lbs of pressure. It's almost impossible to sleep on it, and they were completely unwilling to do anything to correct the situation.
Cons: horrible customer service, rude delivery drivers, bad product!