We live in Southeast Louisiana and our heat index is going to be 112 degrees today. Our air conditioning unit went out and it is only a year old, we filed a complaint on June 14, 2011 . We are insured through Home First Agency and have got nothing but the run around!!! They sent their AC contractor out yesterday only for us to be told it could take up to 3 more weeks for a part to arrive and immediately the guy, before even looking at it, started taking pictures saying the guy that looked at it before must have tore it up. Guess What??? Our AC guy works for and is contracted through our Parish and is HIGHLY RECOMMENDED AND IN HIGH DEMAND!!! THEY WERE EXTREMELY RUDE AND SLAMMED MY DOOR SHUT AS THE WERE LEAVING AND I HAD A SICK LITTLE GIRL TAKING A NAP BECAUSE SHE WASN'T FEELING WELL!!! I have an asthmatic child and Louisiana heat IS NOT healthy for him, I also babysit but have lost customers because of NO AC. My next claim will be my window sill in the living room because hard rain we got on one day last week. If it DOES NOT GET FIXED BY THIS FRIDAY I AM CONTACTING A LAWYER, THE ATTORNEY GENERAL'S OFFICE, INSURANCE COMMISSIONER, and OUR LOCAL NEWS STATION!!! TIRED OF THE CRAP!!!