This place is ran by unrefined, rude individuals that care more about making a dollar than pleasing the customer.
They recently started a Hollywood Sightseeing tour service under Superstar Celebrity Home Tours. My girlfriend and I signed up to take a tour and when we could not sit by one another, we politely asked to be refunded and were told that there were no refunds.
Things escalated quickly when I asked to see their no-refund policy which was located on a small posting inside of the store which we never saw as they book the tours and take payment outside. I told the owner this wasn't a good business practice and he then started yelling profane language and got in my face. Two police officers came over to diffuse the situation and said that they had a few disputes with the store owner and their management before.
As we were walking away, some of the employees from the Wax Museum stated that he gets in a least a fight a week with a customer. We never got our money back. Only $40 dollars lost, but it was the way that we were treated that got to me the most. It is amazing that places like this can stay in business.
Just beware if you shop here or book a tour here!
Cons: Ownership, Management, Product