Our 20 yr old gas pack/ac unit went out at the worst time. Talk about stress. The crew at Holliman's saved the day. They were very punctual even though it was Holiday time. They made sure our new unit was installed in time to take advantage of the $1500 rebate the government was offering up until Dec 31, 2010. They put the new unit in and within the next few weeks we had that big snow/ice storm. We were glad we had heat.